Amadeus Fares and Ticketing Specialist

6 days ago

London, United Kingdom loveholidays Full time

**Job purpose**:
This role is focused on all aspects of ticketing and post ticketing support for our Amadeus bookings. As a part of the ticketing team, the position encompasses full EE support of loveholidays’ IATA licence bookings, across multiple fare types over multiple markets.
**Knowledge, skills and experience required**:

- Extensive experience of issuing, revalidating / reissuing tickets and managing queue banks within Amadeus
- Amadeus reservations, fares and pricing knowledge
- Experience in processing fare and tax refunds via both Amadeus and BSP
- Full understanding of BSP ticketing rules by carrier and type, including published, seat-only & ITX fares
- Proficiency with fare calculations and demonstrative ability to manually calculate fares, taxes, fees & charges where required Role Profile
- Experienced in processing date and route changes, cancellations, voluntary / involuntary schedule changes & name corrections within Amadeus in accordance with ticket rules
- High level of accuracy and the ability to identify alternative fare options where required
- A thorough (and regularly updated) understanding and awareness of IATA regulations, including requirements for the UK and Ireland
- Understanding of BSP financial processing and reconciliation in conjunction with the finance team
- Ability to work under pressure and communicate at all levels internally & externally
- Previous use of Amadeus touchless products an advantage
- Knowledge and previous use of google G-Suite an advantage
- Significant travel industry experience, within either reservations or fares and ticketing in the leisure segment
**Key Result Areas**:

- End to end ownership of ticketing SLAs, ticketing processes for Amadeus and managed airline suppliers
- % compliance with agreed airline TTLs and ticketing rules
- Team productivity and performance metrics across booking management and customer contacts
**Communication and working relationships**:
Internal:

- Identify and fix root causes - collect data and report on recurring issues impacting on both the customer and support team, suggesting improvements
- Communicate technical issues directly to both the lh tech team and leadership team
External:

- Coforge
- Airline sales & support teams
- Amadeus
- Other third party providers as required

**Location**:

- Hybrid working - one day per week office based, four days per week home based, with future flexibility due to evolving business requirements
Location: 3 Shortlands,W6 8DA,London, London W6

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