Transport Executive

2 weeks ago

London, United Kingdom Club Med Full time

**Operational missions**:
Mission 1 : Supporting the Call Centre by completing transportation requests
- Effectively completing all transportation requests within 4 hours (wherever possible)
- Finding the best flights and pricings for the client in line with their needs
- Supporting the call centre and clients with any changes to their flights
- The booking of ancillary services

Mission 2 : Administration of both Amadeus and the in-house reservation system
- Issuing / reissuing tickets
- Checking Amadeus Q’s on a regular basis to keep on top of any ticketing issues
- Completing scheduled changes within Amadeus and informing the customer
- Check no-shows and cancellations
- Supporting the Transport Manager with ADM’s, ACM’s and other BSP requirements
- Accurately programming flights into the in-house reservation system

Mission 3 : Handling group requests efficiently for the Meetings and Events department
- Finding effective and cost efficient group flights for the Meetings and Events department
- Completing passenger lists and seating requests as per the group’s needs
- Supporting the groups departments in case of any flight issues (delays, flight cancellations, etc.)

Mission 4 : Communicating travel information to clients (including schedule changes)
- Proactively looking out for notices of airline strikes
- Proactively looking out for any potential issues that would affect flights (weather, political situations)
- Communicating any potential transport issues to both the call centre and clients in a polite and helpful manner

Mission 5 : Assisting the Finance department in the reconciliation of Transport billings.

**Profile**:

- Education: Either university graduate or at least 3 years working in ticketing/ travel agency
- Virgin Atlantic Level 1 & 2 - Fares and ticketing courses is a plus. Self-motivated individual, persistent and demanding, open-minded, with an entrepreneurial spirit and will to be part of a team

**Skills needed for the job**:

- Job experience: At least 3 years working in ticketing/ travel agency
- Knowledge: Understanding of the airline industry, airline rules and regulations, airline partners
- Skills: Sales oriented.
- Technical skills (tools ): 3 years of Amadeus - ticketing, reissuing tickets, IT fares, Q administration, High computer literacy
- Proactive, entrepreneurial spirit, open-minded, team player.
- (Re)active, flexible, accurate & rigorous.

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