Customer Service Coordinator

6 days ago

Retford, United Kingdom Trelleborg Group Full time

**Are you a talent looking to build business skills, gain experience, and pursue exciting challenges? Grow your career with Trelleborg and start shaping the industry from the inside**:
**Who are we?**

Trelleborg Polyurethane Products provides innovative polymer-based solutions for key industries within the Defence, Rail and Industry sectors. We are a standalone product area positioned within the Industrial Solutions business area within the Trelleborg Group, who have a total of around 6000 employees around the world.

**About the Job**:

- Carry out customer communications, expectations and requirements. Establishing, developing and maintaining existing relationships with customers; end users and distributors on a regular basis
- Responsible for receipt and processing of all customer orders providing internal and external customers with timely and accurate information and acknowledgements within established systems and procedures.
- Process all new sales leads; complete quotations and follow up in a timely manner.
- Arrange and coordinate samples for customers and follow-up to develop potential new business.
- Make outbound calls to existing dormant customers to establish reasons for inactivity and attempt to reactivate the account.
- Maintain sales records, capture customer data accurately and ensure customer records are continually reviewed and kept up to date on CRM System
- General data process/input and providing data and produce reports where required
- Achieve targets and Key Performance Indicators (KPIs)
- Support grow initiatives within the business

The Customer Service Coordinator will have experience in a similar role / relevant field. You will also have:

- Experience of building and maintaining customer relationships
- Ability to connect with International / Global customers
- Working experience of different Management systems - M3 preferred
- Excellent Communication skills, both written and verbal

Ideally has knowledge and experience in Sales Administration position, Engineering or Manufacturing environment

**What do we offer?**

At Trelleborg, you will get the chance to accelerate customer performance with environmentally positive solutions, as well as growing and improving yourself and the communities you are part of. You can expect a career path focused on growth and a competitive salary. If you would like to discuss salary range, please don’t hesitate to call or send a message.

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