Head of Central Operations

2 weeks ago

High Wycombe, United Kingdom AdMore Full time

Head of Central Operations

Maidenhead
- Retail / Hospitality

£68,000 + Bonus + Package (Hybrid working)

Our client is a leading player within the Retail / Hospitality sector and off the back of a successful trading year are continuing their investment plan and driving the growth of their business. With continued growth forecast in a highly competitive sectormy client is offering their employees the opportunity for significant career opportunities and personal development in a high support and high challenge culture

What does the Head of Central Operations involve?

Head of Central Operations. This role is in essence acting as a conduit for all communication between head office and the stores and reports into the Operations Director directly.
- You will manage and assume responsibility for the central operations, servicing, training and customer experience department function of my client
- You will closely with the Operations Director and you will be the lead on all major projects in the UK that impact on the stores.
- You will be instrumental in devising processes and training solutions to enable store teams to deliver world class operations.
- You will compile data and analyse on the performance of key measures to present to key stakeholders
- You will manage the training, customer service and audit teams to the maximum capability
- You will support the training team in driving capability through effective training, brand development and communication.
- You will integral to the development of new store concepts and in launching new sites throughout the UK

Do you have what they are looking for?
- An ability to identify both short and long terms needs of the business
- You will ideally have a proven track record at area manager level from a branded hospitality, restaurant or leisure background with potential to grow within the business.
- You will have a track record of project management and being a key member of a multi-functional project
- You must have held a similar level of control previously, delivering your store results through a team of store managers reporting into you directly
- Your peers will have appreciated your team work ethos in your career to date and you will have a track record of developing and up-skilling those that report into you.
- You will be educated to degree level or equivalent and have strong commercial skills and business acumen.
- You will need strong coaching and development skills and a proven ability to drive results through your team

This role is being managed by AdMore Recruitment limited, a leading specialist to the Retail, Hospitality and Consumer sectors providing support to our clients across the UK.

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