Pre-lit Credit Hire Validation File Handler

**Pre-Litigation Credit Hire Validation File Handler**

Our credit hire team is the largest and longest-established in the UK, with over 200 colleagues, and acting for more Insurers & Broker clients than any other, but we don’t do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence.We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies to identify and prevent new and emerging risks. We are looking for like-minded people who want to join us in thisexciting and important work, and who want to develop their career with us.

You will predominately be handling your own case load of delegated authority claims which will include but not limited to credit hire cases, suspected credit hire fraud, liability investigations and bodily injury cases whilst assisting and helping to shapeour best in class strategy for our insurer clients.

We are looking for all kinds of individuals that have a desire to progress and develop. Our promise back to you is to support you in reaching those career goals. Many of our leadership team and technicians started their careers at Keoghs which underlinesthe development commitment to all our people.

Our culture is one of support, respect and recognition, so if you think you’re a good fit then we’d love to hear from you.

**Job Purpose**

This role offers an excellent opportunity to work within a team of credit hire validation specialists to investigate credit hire claims. The role of the File Handler is to carry out complex & technical investigations on claims submitted from a variety oforganisations which may have been flagged by our intelligence team. These claims will be up to £25,000 in value.

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.

**Key Accountabilities**
- Education - at least 3 GCSEs or equivalent are essential and a degree is preferable.
- Ability to use own initiative.
- Ability to plan and prioritise workloads.
- Excellent listening and verbal communication skills.
- Good telephone negotiation skills.
- Ability to follow work processes and keep to Strategy.
- Ability to recognise when sensitivity and tact are required.
- Ability to make decisions and remain calm under pressure.
- Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
- Experience of credit hire is essential. The applicant would be expected to have been working in an environment where they have been exposed to credit hire cases for at least 12 months.

This is a hybrid working role with 1 day in the office and 4 days working from home.

**Technical knowledge to be developed**:

- Understanding of Pre Proceedings Credit Hire
- The life cycle of a file
- Knowledge of common law and litigation principles
- An understanding of costs and protective offers
- How to prepare a case for litigation

**Personal Development**:

- This role offers an opportunity to develop a range of skills under supervision.
- Further career progression will depend on the File Handler aptitude and desire to move to a different business unit dealing with litigated fast track, fraud or multi track work.
- In addition opportunities occur for those with leadership potential to move into deputy and then team leader roles.

**Competencies**:

- Effective Communication
- Prioritising and Organising
- Client Skills
- Adaptability
- People Skills
- Commercial Awareness
- Drive to Succeed

**Working Hours**

35 hours per week

Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.

**Essential Skills and Attributes**:

- Experience in a role within a credit hire environment is essential
- Demonstrate sound understanding of learning and development best practice
- Experience in using MI and data analysis to identify trends, formulate action plans and deliver

**Values**

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
**Keoghs values**

We listen, are down to earth and supportive

We work together towards a common goal

We’re friendly with a can do attitude

We care about our clients

We evolve