Tactical Litigated Credit Hire File Handler

**Tactical Litigated Credit Hire File Handler**

We are looking for Individuals who want to focus on assembling their new future in an established and market leading division that provides you with great opportunity.

We are looking for all kinds of individuals that have a real desire to progress and develop and our promise back to you is to support you in reaching them career goals.

Many of our leadership team and Technicians started their careers at Keoghs which underlines the development commitment to all our people.

You will Predominately be handling your own case load of litigated delegated authority small/fast track claims which will include but not limited to credit hire cases, Suspected credit hire fraud, Liability investigations and Bodily injury whilst assistingand helping to shape our best in class strategy for our insurer clients.

**Job Purpose**

This role offers an excellent opportunity to investigate litigated Complex credit hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex & technical investigations on claims submitted from specific opponents.These claims will be up to £25,000 in value.

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.

**Key Accountabilities**

The role will involve dealing with a caseload of DA credit hire & injury files under the supervision of their Team Leader. Instructions are received at the point of litigation, so a full knowledge of handling RTA claims through to conclusion via a courthearing is necessary.

**The main aspects of the role will involve**:

- Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
- Develop and maintain client relationships, always keeping the client at the heart of every decision
- Formulating an initial strategy for approval by Team Leader.
- Legal research
- Undertaking telephone negotiations with third party Solicitors
- Liaising with the insured and insurers where necessary
- Ensuring 'actions’ are carried out as per the task list within the Case Management System
- Accurately completing management information processes (MI)
- Processing bills
- Ensuring all files are kept within ISO 9001 guidelines
- To ensure compliance with the SRA Code of Conduct 2011
- Adhere to the Keoghs Values
- Ability to work in target driven environment

**The role will also involve an understanding of the court process, to include**:

- Drafting defences
- Completing direction questionnaires
- Dealing with disclosure and exchange of evidence
- Completing pre-trial checklists
- Instructing Counsel
- Drafting CPR Part 18 questions
- Drafting CPR Part 35 questions
- Drafting Counter schedules

**Working Hours**

35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch

**Essential Skills and Attributes**:
**Essential**:

- Experience of litigation and handling Credit Hire files with evidence of managing own case load
- Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
- Ability to use own initiative
- Ability to plan and prioritise workloads
- Excellent listening and verbal communication skills
- Good telephone negotiation skills
- Ability to follow work processes and keep to Strategy
- Ability to recognise when sensitivity and tact are required
- Ability to make decisions
- Ability to remain calm under pressure
- Good IT skills including Word, Outlook, and experience of a Case Management System preferred
- Adhere to the Keoghs Values

**Benefits Package**
- 25 days holiday per year (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance Bupa
- Health Cash Plan
- Life assurance
- Critical Illness Cover
- PHI/Income Protection
- Pension Contribution based
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Car Parking Scheme*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
- *after successfully completing probation

**Values**

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
**Keoghs values**
- We listen, are down to earth and supportive
- We work together towards a common goal
- We’re friendly with a can do attitude
- We care about our clients
- We evolve