Tactical Credit Hire Multi-track File Handler

**Tactical Credit Hire Multi-Track File Handler**

We are looking for Individuals who want to focus on assembling their new future in an established and market leading division that provides you with great opportunity.

We are looking for all kinds of individuals that have a real desire to progress and develop and our promise back to you is to support you in reaching them career goals.

Many of our leadership team and Technicians started their careers at Keoghs which underlines the development commitment to all our people.

You will Predominately be handling your own case load of litigated delegated authority small/fast track claims which will include but not limited to credit hire cases, Suspected credit hire fraud, Liability investigations and Bodily injury whilst assistingand helping to shape our best in class strategy for our insurer clients.

**Job Purpose**

The Complex Credit Hire unit is based within Keoghs Motor division. The role of the File Handler is to deal with Delegated (DA) & non-delegated authority (NDA) multi-track cases up to £100K in value, average values will be between £25K -£50K. The caseloadwill consist of pre-litigation and litigated claims. Occasionally the MT FE will be asked to assist a Lead File Handler on cases up to a value of £250k. The team deal with cases of a complex and technical nature, the MT File Handler will be responsible forsetting their own case strategy.

Some cases may involve a Personal Injury element which will also be handled by the Complex Credit Hire File Handler.

**Key Accountabilities**
- The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of aTechnical Supervisor. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims through to conclusionvia a court hearing is necessary.

**The main aspects of the role will involve**:

- Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
- Develop and maintain client relationships, always keeping the client at the heart of every decision
- Formulating an initial strategy for approval by Technical Supervisor.
- Legal research
- Undertaking telephone negotiations with third party Solicitors
- Liaising with the insured and insurers where necessary
- Ensuring 'actions’ are carried out as per the task list within the Case Management System
- Accurately recording time
- Accurately completing the dispute resolution process
- Processing bills
- Ensuring all files are kept within ISO 9001 guidelines
- To ensure compliance with the SRA Standards & Regulations
- Adhere to the Keoghs Values
- Ability to work in target driven environment

**The role will also involve an understanding of the court process, to include**:

- Drafting defences
- Completing allocation questionnaire’s
- Dealing with disclosure and exchange of evidence
- Completing listing questionnaire’s
- Completing pre-trial checklists
- Instructing Counsel
- Drafting CPR Part 18 questions
- Drafting CPR Part 35 questions
- Drafting Counter schedules

**Working Hours**

35 hours per week

Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.

Primary location for this role is Bolton, Macron Office.

**Essential Skills and Attributes**

**Essential**:

- Experience of litigation and handling Credit Hire files is essential with evidence of managing own case load and/or assisting on high value cases.
- Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
- Ability to use own initiative
- Ability to plan and prioritise workloads
- Excellent listening and verbal communication skills
- Good telephone negotiation skills
- Ability to follow work processes and keep to Strategy
- Ability to recognise when sensitivity and tact are required
- Ability to make decisions
- Ability to remain calm under pressure
- Good IT skills including Word, Outlook, and experience of a Case Management System preferred
- Adhere to the Keoghs Values

**Desirable**:

- Experience of handling PI claims

**Benefits Package**
- 25 days holiday per year (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance Bupa
- Health Cash Plan
- Life assurance
- Critical Illness Cover
- PHI/Income Protection
- Pension Contribution based
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Car Parking Scheme*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets

*after successfully completing probation

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
**Keoghs values**

We listen, are down to earth and supportive

We work together towards a common goal

We’re friendly with a can do attitude

We care about our clients

We evolve