User Researcher

**Senior Consultant User Researcher**

**£50,000-£65,000 / Performance bonus / Yearly bonus + Hybrid Working**:
This is a key position within our business; we are looking for the right individual to help build our Digital discovery capability and offering across our i3Works business.

**Overview**

Within i3Works is our i3D division. Our i3D teams specialise in Digital Services, Architecture, and Service Management, delivering measurable value for clients across defence, private and public sector environments. With an extensive range of service capabilities and expertise provided by our best-in-class. Our need for a Senior User Researcher stems from our growing demand for user-centred design in the Digital Services team.

**Our Vision**

i3Works has a vision to be a dynamic P3M and Digital consultancy that our colleagues love working for, and our clients love working with. Our company has grown rapidly as a business, with new service lines evolving and teams that bring fresh skills, mindsets, and perspectives. To be a trusted leader in the public and private sectors, loved by all colleagues and clients alike, we unite and celebrate our company-wide values, principles and culture here for you to explore.

**We Invest in Our People**

Our expert and innovative directors are highly regarded management consultants in their own right. They provide strategic guidance for our company, drive us forward, and set the standards to which the rest of the team aspire. All are equally at ease with providing inspirational leadership for multi-billion-pound national programmes as they are having a cuppa and a welcoming chat with our newest employees. They bring the open, approachable, and honest culture to i3Works that has arguably become our greatest strength.

**Role Summary**

As a Senior User Researcher, your core purpose will be to help investigate user behaviour for public and private sector clients, while working on internal digital projects. You will plan, design, and carry out research activities with users that help teams develop a deep understanding of the people who use those digital services and products. You will be collaborating on projects with Business Analysts, UI/UX Designers, Developers, other User Researchers, and stakeholders both internally and externally.

As a Senior User Researcher, you will lead, advocate and manage your profession. You’ll be responsible for managing a growing User Research Team. You will be required to participate in commercial exercises which include bid writing and response evaluation - on your profession.

You will use strong interpersonal skills to consult with colleagues and stakeholders, including more senior managers, to solve issues. You will be expected to make decisions relating to the most effective business modelling required in the circumstances.
- You’ll be confident shaping rigorous research projects - drawing from best practice styles and methodologies to inform the best possible outcomes.
- You have respect for tried and tested ideas but are keen to push boundaries and break new ground.
- You’re pragmatic and hands-on when it comes to turning ideas into reality by adapting and evolving sets of tools and techniques to collaborate across disciplines.
- You can have the ability to engage in usability testing and design iteration.
- You are naturally curious, creative, and motivated to deliver excellent user experiences.
- You will have an open mind and positive attitude that inspires others to achieve amazing things.
- Adaptable team player with good time management and multitasking skills.
- Ensuring solutions comply with the law and policies.

**Core Skills**:

- Excellent oral and written skills needed for facilitation, presentation and report writing.
- Strong capability in research design, conducting research, data analysis and synthesis, storytelling, user testing and critical thinking.
- Lead user research and/or service design projects in Agile and GDS
- Experience in leading research for services or products at different stages of the Product Lifecycle (Discovery, Alpha, Beta, and Live) or equivalent.
- Able to design an effective research approach whilst considering project constraints.
- Able to identify and use appropriate techniques to effectively communicate insights (e.g. personas, user journey maps, presentations)
- Strong collaborator who has worked in multidisciplinary teams, such as Business Analysts, Content/ Interactions/Product Designers, User Researchers, Product Owners etc.
- Good technical understanding of digital service delivery and operations.
- Comfortable presenting and leading large working groups as well as conducting 1-2-1 interviews at all levels.
- Experience of problem-solving and working with others to deliver at pace.
- Experience making decisions within agreed parameters.
- Experience working with Agile methodologies and scrum teams.
- Excellent communication and stakeholder engagement skills.
- Comfortable working on m