User Researcher

User Researcher - Health Sector

Salary: £40,000-£50,000 depending on experience

Design services that improve lives.

We're looking for a user researcher to join Healthia and work across healthcare projects. You'll be part of multi-organisation teams helping to improve how people access and experience health services.

What You'll Be Doing

You'll plan and conduct user research projects within multidisciplinary teams, conducting discovery and evaluative research. You'll facilitate workshops and co-design sessions with stakeholders, conduct interviews with end users and technical teams, and present findings to senior stakeholders.

You'll analyse data to identify user needs and pain points, synthesise research findings into actionable insights, and create user personas and problem statements with supporting evidence. You'll monitor live service performance data to identify improvement opportunities and contribute to prioritised backlogs.

What We're Looking For

You need 4+ years user research experience, preferably in health, care or public sector, with proven experience of discovery and evaluative research methods. Strong agile research practices and multidisciplinary teamwork are essential. Good understanding of healthcare pathways, clinical workflows and patient journeys is desirable, along with knowledge of research ethics, consent processes and health information governance.

You'll have expertise in qualitative research methods including depth interviews, focus groups and ethnographic studies, plus experience with co-design workshops and participatory research approaches. You must be proficient in stakeholder research and recruiting participants across diverse populations. You're competent in analysis techniques including affinity mapping and thematic analysis, and can synthesise research findings into clear insights with strong presentation skills for both technical and non-technical audiences.

You'll work independently while knowing when to seek guidance, maintaining high standards of research quality and ethical practice. You'll champion user needs throughout the product development lifecycle, helping teams adopt user-centred practices and embedding research findings into agile workflows. You'll identify challenges and opportunities for service development.

You'll need to deliver outcomes within fixed time and budget constraints. This means making pragmatic decisions about scope, adapting your research approach when you can't do everything you'd ideally like to, and ensuring projects remain successful for both clients and the business.

Working Arrangements

You'll work within multi-supplier teams, presenting to senior leadership while being mindful of commercial sensitivities. You'll manage stakeholders at multiple levels.

This is a permanent contract with a 6 month probation period. Right to live and work in the UK required. We offer hybrid working so you can be based anywhere in the UK with visits to our Bristol studio approximately once every 6 weeks.

About Healthia

Healthia is a team of human-centred design and transformation specialists with deep experience across health, care, public and third sectors. Since 2013, we've delivered hundreds of impactful projects, helping organisations unlock innovation, reduce costs and improve quality through proven co-design approaches.

Benefits

Sustainable, ethical pension with 5% employer contribution, £1k annual personal training budget, healthcare plan and life insurance, mobile phone and experience fund, profit share scheme, 25 days holiday plus birthday leave.

How to Apply

Please send the following to .services

• CV
• Portfolio with 3 case studies including project outcomes
• Covering letter that describes:

-Why you want to work at Healthia

-Why you are a good fit for the role

-Your experience of working on healthcare projects

-Your experience of working to the Government / NHS service standard and/or public sector projects

-Your experience of working in agile, multidisciplinary teams and how you collaborate effective

-Your notice period