Product Designer

We're Civica, and we create software that helps deliver critical services for citizens all around the world.

From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.

Why you will love this opportunity as Product Designer at Civica
Join Civica's User Experience team and help shape the future of products that make a real difference. As a Product Designer, you'll collaborate closely with cross-functional teams to create accessible, user-friendly solutions that meet user needs while supporting business goals. You'll be at the forefront of designing meaningful products in a rapidly evolving environment where your creativity, initiative, and sense of ownership will be highly valued.

We're building a team passionate about delivering best-in-class experiences through thoughtful design and in-depth user research. If you care deeply about solving complex problems, improving lives through technology, and thriving in a space where collaboration and adaptability are essential, we'd love to hear from you.

Key Responsibilities

• Design & Delivery: Create end-to-end product solutions, from wireframes to high-fidelity interfaces, ensuring accessibility and compliance with governing laws.
• Collaboration & Teamwork: Work closely with product designers, product managers, engineers, and researchers throughout the product lifecycle.
• Prototyping & Validation: Develop prototypes, run experiments, and iterate solutions based on user research and data insights.
• Design Systems & Standards: Use and contribute to the Firefly design system, ensuring consistency and scalability across products.
• Accessibility & Inclusion: Advocate for inclusive design and ensure compliance with accessibility standards.
• Culture & Growth: Contribute to a collaborative, positive, and feedback-driven culture focused on delivering exceptional user experiences.

Requirements

• Experience & Expertise: Around 3+ years' experience in product design, ideally across multiple products or industries.
• Prototyping & Research: Comfortable creating prototypes and incorporating user feedback, either independently or alongside researchers.
• Design Craft: Strong in both interaction and visual design, delivering polished and thoughtful interfaces.
• Design Systems: Experienced in working with or contributing to design systems.
• Accessibility: Understanding of accessibility principles and how to apply them in practice.
• Communication & Collaboration: Clear communicator who can articulate design rationale and work effectively with cross-functional teams.
• Interaction & Visual Design: Experienced in interaction design, prototyping, and applying design thinking principles with strong visual design skills.
• Tools & Platforms: Proficient in Figma and FigJam, designing for both web and mobile.
• User-Centred Mindset: Grounded in user-centred design methods to deliver valuable, intuitive experiences.

Desirable Knowledge And Skills

• Front-End Awareness: Basic understanding of HTML, CSS, JavaScript, or frameworks such as React, or Angular.
• Industry Insight: Familiarity with GovTech, B2B, or public sector environments.
• GDS: Awareness of the UK Government Digital Service (GDS) guidelines.
• Workshop Facilitation: Experience running design workshops and collaborative sessions.
• Service Design: Exposure to broader service design thinking.
• AI in Design: Interest in how AI and new technologies can support design and research workflows.

We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits
Time Off & Work-Life Balance
25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days

Days of Difference - Up to 3 extra days off for volunteering.

Financial Well-being & Security
Pension Contributions - 5% employer match to support your future.

Income Protection - Up to 75% salary cover for long-term illness.

Life Assurance - 4x salary tax-free lump sum.

Critical Illness Cover - £25,000 lump sum (extendable to dependents).

Health & Perks
Private Medical Insurance - Fast access to private healthcare.

Health Cash Plan - Claim back physio, therapies & more.

Dental Insurance - Cover for routine & emergency care.

Affinity Groups - Join employee-led communities.

Bounty Bonus - Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.