Spectrum Licensing Associate

2 weeks ago

Warrington, United Kingdom Omni RMS Full time

**Team overview**

The Spectrum Licensing team supports customers to legally and responsibly utilise spectrum within the UK through the processing of Wireless Telegraphy Act licences. The team provide professional, technical and regulatory advice and guidance to thousandsof customers across the UK, processing around 42,000 licences annually for multiple products such as Business Radio, Ships Radio, Amateur Radio and Aeronautical Radio as well as many others.

**Purpose of the Role**

**Requirements of the Role**
- Providing technical and regulatory guidance to prospective, new and existing licensees on process and product service offerings. Translating complex information to a range of audiences.
- Building robust working relationships with key stakeholders, managing expectation and supporting licence validation, renewal and fee recovery processes.
- To work cross functionally with various teams across Spectrum Group, sharing knowledge and expertise to aid resilience and continuous improvement initiatives.
- To collaborate closely with Ofcom Policy teams to ensure effective and robust working knowledge of regulatory requirements are maintained to a high standard.
- Opportunity to support licensing improvement initiatives and projects, helping to shape the future of Spectrum Licensing services.
- Other duties as required.

**Skills, knowledge and experience**
- Excellent communication skills with the ability to translate complex technical and policy information to a range of audiences.
- Ability to build and maintain relationships, confident challenging with complete respect to improve understanding and thinking.
- Ability to work to targets and process guidelines within a high transactional programmatic environment.
- Working knowledge of Microsoft suites such as Word, Excel, PowerPoint and Outlook.
- Agility working in changing, high pressure environments, adapting to changes in customer demand efficiently and confidently.
- Excellent organisation and prioritisation skills.

**Competences**
**Relationship Management**
- Displays professional integrity and objectivity in dealings with colleagues and stakeholders

**Communication (written and oral)**
- Communicates technical/professional information clearly to a range of audiences (written)
- Translates specialist terms and technical information so that others can understand (oral)

**Problem Solving and Analysis**
- Develops a logical process of research to analyse and understand key issues
- Shows flexibility in the light of new information and evidence

**Knowledge and Expertise**
- Demonstrates understanding of any regulatory frameworks, standards, codes of practice pertaining to own specialism

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