Customer Service Assistant

2 days ago

Warrington, United Kingdom OmniRMS For Ofcom Full time

**Purpose of the role**

This role provides the opportunity to support continuous improvement initiatives and projects, working cross functionally and across all levels with other areas of Spectrum including Policy, Assurance, Compliance and project teams.

**Requirements of the role**
- Contributing to Continuous Improvement activities and projects cross functionally, across all levels to help shape the future of the Spectrum Licensing Team
- Building robust working relationships with key internal and external stakeholders
- Skilled and confident working collaboratively with various teams across Spectrum Group including acting as a key contact between Policy and internal Project teams
- ensuring effective and robust knowledge of regulatory requirements are maintained to a high standard
- Working closely with and alongside the Finance team to ensure accurate and timely billing for stakeholders and identifying and reporting any problems or issues
- Using a number of bespoke systems to provide specific technical, regulatory, process and policy guidance with responsibility for maintaining accurate account information
- Flexible, self-motivated and adaptable in approach with an ability to prioritise tasks and act on own initiative, supporting with adhoc duties as and when requested
- Demonstrates ownership of key workstreams whilst taking a flexible approach across all products and licence types to maximise performance across the Spectrum Licensing team

**Essential skills, knowledge and experience**
- Ability to build on and expand sector knowledge with a keenness to drive improvements by identifying problems and confidently sharing knowledge and ideas
- Ability to translate complex information to a range of audiences
- Experience of using systems such as Sharepoint and Salesforce is desirable and a broad understanding of regulatory framework would be advantageous
- Must have strong interpersonal and communication skills and work effectively as part of a team, taking responsibility for effective and timely delivery of high-quality work
- Experience of identifying risks and concerns of non-compliant behaviour by stakeholders and escalating when necessary to Licensing Team Leader and Head of Licensing as appropriate

**Competences**
- Relationship Management, internal and external
- Communication, Written and Oral
- Problem solving and analysis
- Knowledge and expertise

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Warrington: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Customer Service Assistant

    4 days ago

    Warrington, United Kingdom Euro Garages Full time

    **Role**: Customer Service Assistant **Location**: Warrington, WA4 6QE **Hours**: Part-Time Hours Available **Hourly Rate**: £10.05 per hour **Bonus Scheme**: Quarterly Bonus Incentive! What will my role look like? As a Customer Service Assistant you will be the face and voice of our Petrol Forecourts and your main priority will be to ensure that our...

  • Customer Service Assistant

    2 weeks ago

    Warrington, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Warrington, WA2 8HZ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    2 weeks ago

    Warrington, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Warrington, WA4 6QE **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express Transport Required We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    2 weeks ago

    Warrington, United Kingdom Euro Garages Full time

    **Role**: Customer Service Assistant **Location**: Great Sankey, WA5 **Hours**: Full-time and part-time positions available **Hourly Rate**: £9.50 per hour **Bonus Scheme**: Quarterly Bonus Incentive! This site is located at WA4 6QE, just off of the A49 at our Esso Causeway Petrol Forecourt Station. Please ensure this is within a commutable distance...

  • Customer Assistant

    2 weeks ago

    Warrington, United Kingdom Uniting People Full time

    Call Handler - Inbound Monday to Friday Office Hours **Role**: - First point of contact for customers calling in - Resolving complaints from customers - Helping customers who are struggling - Taking payments/setting up direct debits - Providing a first-class customer service - Working on the phone/computer **Skills** - Customer Service - Experience of...

  • Customer Service Assistant

    2 hours ago

    Warrington, United Kingdom Uniting People Full time

    **Job description** - **April Start Date**: - **Warrington - WA4**: - **£22,672 basic salary + Attendance Bonus + Upselling Bonus**: - _Attendance bonus: £1200 paid £300 each quarter_ - _Up-selling bonus: Average £200 per month_ - **Monday to Friday Office Hours** **INBOUND CUSTOMER SERVICE CALLS** We are currently recruiting for a global...

  • One Stop

    2 days ago

    Warrington, United Kingdom One Stop Stores Ltd Full time

    Job DescriptionAbout the roleWe’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.You will plays an important role in the day-to-day operations of our store activities by providing excellent...

  • Customer Service Assistant Apprentice

    2 weeks ago

    Warrington, United Kingdom Volkswagen Apprenticeships Full time

    Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep...

  • Night Customer Service Assistant/ Supervisor

    1 week ago

    Warrington, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Night Customer Service Assistant/Supervisor, York** **Hours per week: 20 (2x shifts)** **Hourly rate: £11.50 - £13.50 per hour** **Shift pattern (if applicable): Night Shift. You must be able to work the Night Shift from 10pm - 8:30 am. You must be fully flexible from Monday - Sunday to work a minimum of 2 shifts per week.** If working...

  • Customer Service Coordinator

    1 week ago

    Warrington, United Kingdom Vistry Group PLC Full time

    Role Overview: **In a Nutshell** We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Merseyside & Cheshire West, at our office in Warrington. As our Customer Service Coordinator, you will be responsible for providing a first-class level of customer service through assisting customers. You will be working within...