Online Travel Support Co-ordinator

5 days ago


East Kilbride, United Kingdom Clarity Travel Full time

**Online Travel Support Coordinator**

**East Kilbride Office**

**37.5 hrs per week**

**23 days holiday plus 1 day for Christmas Shopping plus Bank Holidays**

**No experience required just excellent customer service skills**

Are you looking to start you career in Business Travel

Due to an exciting year of growth we are now looking for experienced problem solvers who thrive in a fast-paced environment, and have the ability to deliver exceptional levels of customer service while supporting our clients.

**No two days are the same at Clarity, but on a typical day you will;**
- Offer support to our clients using our online travel booking system
- Ensure that any system issues are dealt with, and assist the client with any process queries or amendments required to complete their online travel bookings
- Develop an in-depth understanding of clients’ online needs and expectations and ensure that the online systems are configured in line with these requirements.
- Liaise with our system suppliers to ensure that any issues are dealt with promptly and effectively.
- Offer support and train our clients on our self-booking tools. Be able to dial into client PC’s to help guide the client through the systems.
- Deal with all Rail Ticketing and refunds for online clients, and amend or cancel any booking at the clients request

Don’t worry if you haven’t done all of this before: we have a dedicated training team that will give you all the support you need while you learn the business

**In return you will get**:

- The opportunity to work in a fast-growing company with excellent opportunities for progression
- Excellent training and development
- 23 days holiday + Bank holidays, the option to buy extra holidays
- Enhanced Pension scheme, long service awards, Childcare vouchers, Company funded nights out, Discounted Travel and incentive trips and prizes

So if you are a self-starter eager to develop your travel industry, then please get in touch, we’d love to hear from you
- Have excellent communication skills and the confidence to deal with clients over the phone on a daily basis
- GDS proficient, or working knowledge of airline, rail fares and ticketing is desirable but not essential



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