Online Travel Support

7 days ago

East Kilbride, United Kingdom Clarity Travel Full time

**Overview and what we offer**
- Monday - Friday 37.5hrs
- East Kilbride - office based
- Paid day off for your birthday
- Refer a friend for £1000 bonus which is unlimited
- Extra earning potential with Incentive Scheme
- Generous holiday entitlement
- Staff Awards
- Hotel and airline discounts
- Discounts on sporting events and tickets
- Exclusive discounts for mobile phone providers, designers, retailers, days out, gym memberships and much more
- Employee Assistance Programme
- ** OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE**:

- At Clarity we not only listen, we adapt and we deliver

**Who are we?**

**Clarity Business Travel**
A top 10 UK-based Travel Management Company which is part of **The Portman Travel Group click here to view our** **LinkedIn Careers Page**
and includes **Brighter Event**, **Elegant Resorts**, **If Only** and **Destination Sports Group**

With over 60 years’ experience, we are backed by the brightest people, and industry leading technology.
As the business travel experts, we combine state-of-the-art automation with exceptional customer service delivering customer satisfaction scores of over 98%. Our attention to detail and duty of care is unrivalled and allows Clarity to provide successful travel programmes in several key sectors including Energy and Marine, Sports & Recreation, Construction and Government.

**Clarity promotes a sustainable approach to business travel and by 2030 will be carbon neutral.**

**Purpose of the role overview**
- To deliver exceptional customer service and offer expert and knowledgeable training and troubleshooting advice to Clarity Customers using our supported Online Booking Tools, along with after sales fulfilment. This role is full time office based in our East Kilbride office with no option for hybrid working.

**Accountabilities**
- Use resources and customer questioning skills to identify opportunities to enable the client to achieve ‘self-service’ with the Online Booking Tools.
- After Sales actions from adding ancillaries to flights to handling travel changes and cancellations.
- Quality Control ensuring the Bookings full completion.

**Main deliverables**
- High levels of customer satisfaction. Low levels of customer complaints
- Resolution of queries within agreed SLA’s
- Positive feedback from clients regarding support monitored by the satisfaction surveys
- Achieve personal target.
- Client Online retention
- Environmental & energy business targets met

**Skills required**
- Strong communication skills - friendly, confident manner with all levels
- Meticulous attention to detail is required for this role along with the need to multi-task.
- A flexible approach to your work and support the team as needed.

**Proven experience working in a fast paced, targeted environment would be desirable**

**Essential**
- Computer literate with experience of Microsoft office.
- Excellent attention to detail, accuracy, and the ability to follow instructions.
- The ability to work within a team environment to achieve team/department objectives
- Ability to work under pressure and to tight deadline
- Excellent verbal and written communication skills
- Very high attention to detail and organisational skills
- Excellent knowledge of Word and Excel - creating and maintaining document

  • Online Travel Support Co-ordinator

    3 days ago

    East Kilbride, United Kingdom Clarity Travel Full time

    **Online Travel Support Coordinator** **East Kilbride Office** **37.5 hrs per week** **23 days holiday plus 1 day for Christmas Shopping plus Bank Holidays** **No experience required just excellent customer service skills** Are you looking to start you career in Business Travel! Due to an exciting year of growth we are now looking for experienced...

  • Online Travel Support Co-ordinator

    2 weeks ago

    East Kilbride, United Kingdom Clarity Travel Full time

    **Online Travel Support Co-ordinator** **Overview** Location: East Kilbride Hours: 37.5 Monday - Friday **Who we are** Clarity is a Top 10 UK-based Travel Management Company with global reach. With over 60 years’ experience, we are backed by the brightest people, and industry leading technology. As the business travel experts, we combine...

  • Customer Service Advisor

    3 days ago

    East Kilbride, United Kingdom Clarity Travel Full time

    **Online Travel Support Coordinator** **East Kilbride Office** **Full Time 37.5 hrs per week** **23 days holiday plus 1 day for Christmas Shopping plus Bank Holidays** **No experience require just excellent customer service skills** Are you looking to start you career in Business Travel! Due to an exciting year of growth we are now looking for...

  • Travel Consultant

    7 days ago

    East Kilbride, United Kingdom Barrhead Travel Full time

    Are you ready to turn your love for travel into a rewarding career? Look no further than Barrhead Travel, where we are seeking experienced Travel Consultants to join our dynamic sales team. With our commitment to delivering exceptional customer service and creating unforgettable journeys, Barrhead Travel is the perfect place to unleash your passion for...

  • Operational Support

    5 days ago

    East Kilbride, United Kingdom Clarity Travel Full time

    **Overview and what we offer - East Kilbride office - Monday - Friday 37.5hrs - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Staff Awards - Hotel and airline discounts - Discounts on sporting events and tickets - Exclusive discounts for mobile phone providers, designers,...

  • Events and Groups Travel Consultant

    2 weeks ago

    East Kilbride, United Kingdom Clarity Travel Full time

    **Overview and what we offer** - Monday - Friday 37.5hrs - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Staff Awards - Hotel and airline discounts - Discounts on sporting events and tickets - Exclusive discounts for mobile phone providers, designers, retailers, days out,...

  • Travel Consultant

    5 days ago

    East Kilbride, United Kingdom Talentspa Full time

    Our client is on the hunt for experienced Travel Consultants to join their incredible sales team. They’re expanding across the UK and looking for passionate, well-travelled travel experts to join them! The role is fast paced, rewarding and incredibly diverse. Their dedicated Training Academy offers support for every single member of their team -so,...

  • Travel Consultant

    1 week ago

    East Kilbride, United Kingdom Pertemps Scotland Full time

    Travel Consultant - East Kilbride **Salary**: £19000 - £22000 Will consider part time hours **Must have retail travel experience** This is a fantastic opportunity for a Career, with real development and growth prospects. You'll also be joining a family of brilliant colleagues. Look at some of the many Travel Perks on offer: **Benefits alongside the...

  • M&e Groups and Events Consultant

    1 day ago

    East Kilbride, United Kingdom Clarity Travel Full time

    **Overview and what we offer** - Mon - Friday 37.5hrs - Location - East Kilbride - Refer a friend for £1000 bonus which is unlimited! - Generous holiday entitlement - Day off for your birthday - Staff Awards - Hotel and airline discounts - Employee Assistance Programme - **OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we...

  • Venuefind and Groups Consultant

    7 days ago

    East Kilbride, United Kingdom Clarity Travel Full time

    **Overview and what we offer** - Mon - Friday 37.5hrs - Location - Choice of our offices Manchester / Derby / East Kilbride - Refer a friend for £1000 bonus which is unlimited! - Generous holiday entitlement - Day off for your birthday - Staff Awards - Hotel and airline discounts - Employee Assistance Programme - ** OUR COMPANY CULTURE IS..... Bright,...