Shipping Administrator

**Overview**:
We are a sublimation and vinyl Company based in Halesowen, who specialise in equipment and consumable items within the West Midlands. We supply a variety of different printing sublimation and vinyl items to customers all around the world. We are currently looking for a Shipping Administrator to join the team in order to process the shipment of large volumes of orders within the UK and international via our nominated couriers.

**Principal Accountabilities**:
Maintenance of relevant departmental processes and work flows

Maintenance of analytical reports and tools

Communicate directly to senior management on matters such as departmental performance reporting, business improvement recommendations and any other relevant topics

Communicate and collaborate with other departmental team members to create a well-structured flow of information chain

Support continuous improvement initiatives on site identifying areas of non-value added activities as may be required

Key performance indicator reporting as may be required

Health, safety and environmental for immediate and team areas

**Shipping**:
Processing & despatch of Amazon SFP orders

Processing & despatch of all other orders

Processing of international orders

Booking couriers via their platform / website

Assignment of the correct tariff codes / post codes & customs requirements

Updating tracking information

Processing end of day manifests - couriers

Maintains customer contact to deliver resolutions ensuring all records are up to date, accurate and accessible as may be required

Maintenance of spreadsheets

Audit of daily orders and associated filing

Resolution of any customer matters or general queries efficiently and effectively and in line with Company timescales and procedures as may be required

Highlight and report on where improvements can be made

Train new colleagues or advise of new procedures as and when required

Adhere to all internal policies and procedures

**Projects**:
Support the transition of the new shipping software to ensure seamless integration as may be required

**Core Compentencies**:
Good communication especially with negotiation, persuasion and written skills

Positive attitude with a confident and empathetic approach

Confident IT skills

Ability to flourish in a busy environment, multi-tasking and maintaining organisation

Enjoys working with and helping people with a pro-active, can-do attitude

Previous experience in Shipping or similar

Proven ability to deliver an exceptional level of customer care and deal with a variety of enquiries

Able to communicate at all levels

Natural problem solver and proactive

Accurate data entry and excellent attention to detail

Ability to work under pressure

Able to co-ordinate processes

Ability to adapt quickly to handle multiple tasks and prioritise effectively

Ability to work well alone and as part of a team

A flexible individual who can communicate and operate across multiple levels of the organisation

**Job Types**: Full-time, Permanent

Pay: From £9.50 per hour

**Benefits**:

- Company events
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person