Customer Care Administrator

17 hours ago

Halesowen, United Kingdom Woodpecker Technology Ltd Full time

**Overview**:
We are a sublimation and vinyl Company based in Halesowen, who specialise in equipment and consumable items within the West Midlands. We supply a variety of different printing sublimation and vinyl items to customers all around the world. We are currently looking for a Customer Care Administrator to join the team in order to process sales orders and act as liaison with customers, providing productive information and resolve any emerging problems that our customers might face.

**Principal Accountabilities**:
Resolution of all customer matters or general queries efficiently and effectively and in line with Company timescales and procedures

Management of escalated and complex complaints from customers through to successful resolution adhering to Company procedures as may be applicable

Identification and investigation of the real customer matter in order to provide the right solution

Escalation of all matters when needed to internal experts as may be required for support

Educates customers in relation to matters in a positive and professional manner

Maintains customer contact to deliver resolutions ensuring all records are up to date, accurate and accessible

Provides status update reports on a regular basis and initiates escalation process as required

Monitors and provides solutions for feedback required from e-commerce sites regarding unusual activity & escalates as required

Execute the order process from the beginning to the end including after-sales support with high attention to detail

Communicate effectively and embrace relationships throughout other departments to improve efficiencies

Adhere to all internal policies and procedures

Perform needs analysis of existing customers to meet their future needs

Updating internal systems and inputting vast amounts of data

Processing of sales orders via the Shipping department

**Core Competencies**:
Previous experience working within a similar environment is essential

Excellent communication and interpersonal skills

Confident and passionate to provide exceptional customer care

Excellent organisational and IT skills

Proficient in customer care techniques

Able to deal with vast amounts of data and information without being overwhelmed

Excellent problem solving skills coupled with the ability to interpret customer requirements

Able to remain calm in difficult and challenging circumstances

Rational, thoughtful and precise decision making abilities

Responsive to the needs of the customer and the organisations expectations

Able to expedite issues without sacrificing quality

Able to work on own initiative as well as embracing the team element

Possessive of an action orientation and a proactive approach to the completion of tasks and projects

**Job Types**: Full-time, Permanent

**Salary**: From £10.42 per hour

**Benefits**:

- Company events
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Halesowen, West Midlands: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Customer Care Administrator

    16 hours ago

    Halesowen, United Kingdom Woodpecker Technology Ltd Full time

    **Overview**: We are a sublimation and vinyl Company based in Halesowen, who specialise in equipment and consumable items within the West Midlands. We supply a variety of different printing sublimation and vinyl items to customers all around the world. We are currently looking for a Customer Care Administrator to join the team in order to process sales...

  • Radiology Administrator

    2 weeks ago

    Halesowen, United Kingdom Ramsay Health Care Full time

    Job Description Radiology Administrator We have an exciting opportunity for a Radiology Administrator to join the team at West Midlands Hospital. We are looking for an enthusiastic and highly motivated customer focused Administration Assistant with a flexible approach to their working day. You will work to support the Radiology Services Administration team...

  • Customer Service Administrator

    2 weeks ago

    Halesowen, United Kingdom Digby Morgan Full time

    summary - _ halesowen, west midlands_ - _ £13.00 - £13.33 per hour_ - _ temporary_- specialism - secretarial & admin- reference number - ZK2009 - job details Overview - Job title: Customer Service Administrator - Hours are 8.30 am to 5.00 pm Mon-Thurs & Friday 8.30 am - 4.30 pm - Temporary role 3-6 months - £13.33 - Ridgeway, Quinton, Birmingham - On...

  • Customer Care Co-ordinator

    7 days ago

    Halesowen, United Kingdom BarrattDevelopments Full time

    **What you'll be doing?**: The Customer Care team make sure home buyers receive the very best care following their home buying experience. Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and...

  • Administrator/Customer Service

    6 days ago

    Halesowen, United Kingdom Alma Personnel Full time

    Alma Personnel are pleased to announce we are currently working with our Halesowen based client to recruit for an Administrator/Customer Service candidate on a full time, permanent basis. The main duties of the Administrator/Customer Service role:- * Updating the CRM system * Dealing with phone call and email enquiries * Scheduling appointments ...

  • Sales & Customer Care Supervisor

    6 days ago

    Halesowen, United Kingdom Woodpecker Technology Ltd Full time

    Principle Accountabilities Sales Overview - to increase revenue, growth and market share by developing and implementing sales strategies Develops and implements sales initiatives to sell specific products or product lines Presents sales reports (budges / forecasts etc) and compiles relevant monthly summary reports Builds, maintains and monitors...

  • Customer Service Administrator

    16 hours ago

    Halesowen, United Kingdom Workstreet Full time

    **Customer Service Administrator** **-Immediate start** **Office Based - Mon to Thurs 8.00 - 4.45pm & Fri 8.00am - 4.30pm (1 hour for lunch)** - **Halesowen**: - **£21,000 to 24,000 Basic per annum Negotiable**: - **Holidays 20 days + Bank Holidays & Christmas Shut Down, Company Pension Scheme** Based at the Halesowen location as a customer service...

  • Customer Service Administrator

    1 week ago

    Halesowen, United Kingdom Trinity Personnel Full time

    Our client is a well-established market leader in the manufacture and supply of components and assemblies. This is a fantastic opportunity to join a busy customer services and sales team on a permanent basis Main duties of the role: - Liaising with customers both within the UK and Internationally. - Sales order processing and administration. - Create...

  • Dental Lab Office Administrator

    2 weeks ago

    Halesowen, United Kingdom Bupa Full time

    A leading dental care provider is seeking a Dental Lab Office Assistant/Administrator in Halesowen, UK. The ideal candidate will have experience in administration and customer service, with excellent communication skills and attention to detail. Responsibilities include managing client interactions, updating reports, and organizing product orders. This role...

  • Administrator

    2 weeks ago

    Halesowen, United Kingdom SF Group Full time

    SF Recruitment are supporting a Global leading building services business in recruiting for a an Administrator to join the Customer Services team on a permanent basis in Halesowen. Monday - Friday (08:30 - 17:00) 37.5 hours per week. **Salary**: £20,400 starting salary (rising to £21,000 p.a. after probation) + £1000 bonus + year end pay review + Health...