Sales & Customer Care Supervisor
3 days ago
Principle Accountabilities
Sales Overview - to increase revenue, growth and market share by developing and implementing sales strategies
Develops and implements sales initiatives to sell specific products or product lines
Presents sales reports (budges / forecasts etc) and compiles relevant monthly summary reports
Builds, maintains and monitors relationships with the Company’s key accounts
Monitors and evaluates data to identify trends and implements relevant initiatives
Liaises with other team members to keep abreast of marketing initiatives and new product development
Customer Care Overview - to supervise the Customer Care team in the performance of their duties in terms of delivering customer care excellence as well as responding to customer enquiries, together with the resolution of any issues
Supervising a team of dedicated Customer Care Administrators to ensure they adhere to and comply with Company policies and procedures related to customer care
Monitors and reviews customer contact (calls, messages etc) to ensure a quality performance and ensures that all communications are accurate and concise
Presents reports on customer enquiries and complaints and compiles relevant monthly summary reports
Ensures SLA’s are achieved by all
Monitor social media and provide feedback as may be required
Deal with any escalated customer matters in conjunction with the MD
Engages with customers to obtain customer feedback to ensure satisfaction and loyalty
Updates team members regarding new products, services, policies and procedures
Ensures continuous improvement throughout and trains and motivates team members
Core Competencies
Proven capabilities of increasing sales
Previous supervisory experience working in a similar environment
Proactive and quick thinking in response to customer issues
Excellent customer relationship management skills
Proactive and positive team member
Excellent IT, organisation and communication abilities
Great attention to detail and process driven
Possesses high levels of negotiation and problem solving skills
**Job Types**: Full-time, Permanent
**Salary**: Up to £24,500.00 per year
**Benefits**:
- Company events
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Halesowen: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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