Sales & Customer Care Supervisor

3 days ago


Halesowen, United Kingdom Woodpecker Technology Ltd Full time

Principle Accountabilities

Sales Overview - to increase revenue, growth and market share by developing and implementing sales strategies

Develops and implements sales initiatives to sell specific products or product lines

Presents sales reports (budges / forecasts etc) and compiles relevant monthly summary reports

Builds, maintains and monitors relationships with the Company’s key accounts

Monitors and evaluates data to identify trends and implements relevant initiatives

Liaises with other team members to keep abreast of marketing initiatives and new product development

Customer Care Overview - to supervise the Customer Care team in the performance of their duties in terms of delivering customer care excellence as well as responding to customer enquiries, together with the resolution of any issues

Supervising a team of dedicated Customer Care Administrators to ensure they adhere to and comply with Company policies and procedures related to customer care

Monitors and reviews customer contact (calls, messages etc) to ensure a quality performance and ensures that all communications are accurate and concise

Presents reports on customer enquiries and complaints and compiles relevant monthly summary reports

Ensures SLA’s are achieved by all

Monitor social media and provide feedback as may be required

Deal with any escalated customer matters in conjunction with the MD

Engages with customers to obtain customer feedback to ensure satisfaction and loyalty

Updates team members regarding new products, services, policies and procedures

Ensures continuous improvement throughout and trains and motivates team members

Core Competencies

Proven capabilities of increasing sales

Previous supervisory experience working in a similar environment

Proactive and quick thinking in response to customer issues

Excellent customer relationship management skills

Proactive and positive team member

Excellent IT, organisation and communication abilities

Great attention to detail and process driven

Possesses high levels of negotiation and problem solving skills

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,500.00 per year

**Benefits**:

- Company events
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Halesowen: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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