Customer Services Team Leader

24 hours ago

Nottingham, United Kingdom IKEA Full time

At IKEA, it is so much more than a job.

We are looking to welcome Customer Service Team Leader to lead our amazing team.

Full-time 30/39 hours working 4/5 days out of 7 and alternate weekends.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
- 15% co-worker discount & I-Benefits discount portal helping you save £100’s on Highstreet retailers
- Free & Confidential Employee Assistance Program and Wellbeing Portal
- X3 Life Assurance, enhanced statutory pension contributions & interest free loans
- Flexi Holiday Plan
- Family Friendly childcare & wellbeing support
- Commitment to your development throughout your IKEA career, starting on your first day
- Free parking and you can also enjoy a free hot or cold meal option every shift

WHAT YOU'LL NEED TO HAVE

We are Brand Ambassadors - we have sound knowledge of the IKEA product range, which we share, ensuring our ability to build trust with our customers.
- To lead and inspire a team to contribute to a positive shopping experience for the customer, so they will want to return and shop with us again.
- To support co-workers in their daily work whilst developing co-worker competence and knowledge.
- Using customer insights to improve customer satisfaction.
- To ensure customer issues are handled in a reliable, efficient, accurate and friendly way.
- Lead your team to build and retain long-lasting relationships with new and existing customers in an omnichannel retail environment.

WHAT YOU'LL BE DOING DAY TO DAY
- Responsible for ensuring the right number of co-workers in the right place at the right time, to run the areas and serve visitors and customers in the best possible way.
- Ensure the team is achieving KPI's, monitoring performance against agreed goals and following up on the department action plan.
- Secure an efficient and cost-effective execution of Payments & the IKEA exchange & returns policy along with a customer friendly handling of all complaints.
- Lead, manage and coach co-workers to encourage development, support succession and secure a high performing team.
- Demonstrate a strong customer focus when co-operating with other departments and implement changes, to optimise our customers experience and remove customer pain points.
- Support the delivery of the complete service offer - related to securing a great customer experience throughout all customer journeys..
- Responsible for implementing changes within the function and ensuring co-worker competence is maintained.

WE CARE FOR THE PEOPLE

RECRUITMENT PROCESS INFORMATION

If you have any special requirements during the interview process, please let us know as soon as possible.

Second step, if successful you will be invited to an interview with one of our hiring managers.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

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