Engineering Assistant
2 weeks ago
Job Introduction Street Lighting is a highly visible and vital part of Northumberland’s highway network. Lighting is provided to enable the safe use of the highway for road users and pedestrians and the role of the Street Lighting Engineering Assistant is key to ensuring reported faults and emergencies are dealt with promptly and efficiently. The street lighting team receives approximately 5,000 enquiries per year all of which need to be managed in a timely and professional manner.
**ROLE OF THE JOB**
The post holder will need to be confident in dealing with members of the public, Parish and District Councils, Local and County Councillors and will need to use their initiative in deciding when to keep customers informed of the progress of their enquiry. The role also requires the constant and comprehensive update of the Street Lighting Mayrise System, which includes customer requests, works orders and inventory updates. The post holder will be given full training in using and interrogating the Street Lighting Mayrise System, which is also used to calculate the energy consumption of the Street Lighting Assets. The role of the Engineering Assistant will provide support right across the business, including the Design Engineers and the Operations Manager.
**REQUIREMENTS OF THE JOB**
- You should also have good interpersonal and organisational skills and have a strong customer focus.
- It is essential that you can prioritise and organise your own workload as well as being able to work well within a team environment, work to tight deadlines, be methodical in your approach and operate with minimum supervision, as the team operates in a highly reactive work environment.
- The appropriate standards are set out in the Job Description/Person Specification, and although not essential, it would be advantageous if the post holder held a full UK Driving Licence.
**INFORMATION AND BENEFITS**
Northumberland is world-renowned as a visitor destination and an ideal location to strike a perfect work/life balance. There is no better way of enjoying the picturesque scenery and stunning coastline than on an everyday basis
Northumberland County Council’s (NCC) vision is “To make Northumberland a county which you regard as a great place to live, in which you can access the activities you enjoy, whilst having the opportunity to learn and thrive”.
For further information about working for NCC, please visit our website.
**Why choose us?**We have some outstanding benefits to offer you, including:
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)
- Local government discount schemes available to all employees with offers at local businesses along with various national brands
- Commitment to work/life balance offering flexibility through various schemes including job sharing, home working, flexible working, term-time only, and compressed hours
- Car leasing scheme
- Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Apprenticeship, Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality
**Further information**
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
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