Care & Appointments Navigation Team Leader

1 week ago


Bradford, United Kingdom The Ridge Medical Practice Full time

**Team Management**: Provide daily support and troubleshooting for the Care & Appointments Navigation team. Conduct daily 8:00 AM huddles to share targets and updates. Monitor phone wait times and oversee office operations. Promote team well-being by encouraging breaks and resource use.
Handle low-level complaints and maintain confidentiality. Patient Support: Ensure excellent patient interaction on calls and at the desk. Act as the first contact point for patient complaints. Handle queries or provide cover for staff absences when needed.
**Training & Development**: Deliver and delegate training plans for new and existing employees to the Trainer Lead. Oversee completion of mandatory training across the team. Administrative Tasks: Prepare reports (e.g., phone system metrics, feedback). Manage overtime and timesheets.
Administer patient feedback (e.g., via Survey Monkey). Maintain a presence at branch sites to complete admin tasks. Quality & Operations: Attend quality meetings with relevant metrics and updates. For a complete overview of the key responsibilities, please refer to the attached job description.


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