Reception / Care Navigator

An exciting opportunity has arisen to join our friendly, long established, busy, general practice. Based across 2 sites in the Manningham area of Bradford.

**SPECIFIC DUTIES**

To be responsible for undertaking a wide range of Reception / Care Navigation duties and the provision of general support to the multi-disciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

To provide an effective, polite and efficient point of contact to all patients and visitors to Picton Medical Centre

To create and instill an atmosphere of calm, pleasant and peaceful surrounds.

To deal with enquiries calmly and methodically in order to ascertain our patient requirements and where appropriate, direct them towards the relevant service in order to ensure the most effective use of resources.

To receive patients and visitors at the front desk, deal with enquires and assist in directing patients to the appropriate appointment pathway.

Acknowledge and welcome the arrival of patients with a booked appointment at the front desk.

Control the flow of patients to their respective appointment when called by the person they are booked to see.

Make future appointments and allocate appropriate same day appointments.

Liaise with duty doctor via SystmOne any instructions regarding the processing of lists that are undertaken in line with the agreed procedure.

Answer the telephone within the 4 rings and ensure all messages are recorded in system one and are dealt with or passed to the appropriate person for action.

Deal with actions arising from the post when dealt with by the duty doctor.

Deal with prescription and home visit requests as they come in on the telephone and face to face.

Make up prescription lists for the pharmacist each day.

Make up a visit list each day and print out a patient summary relating to each person being visited.

Scan and code all post into system one record as agreed.

Ensure accurate data entry on to system one according to agreed protocols.

Liaise with other health care professionals as and when necessary to ensure relevant people are advised of developments, which affect patients under their care.

To work in a manner that ensures the smooth running of the practice.

To provide admin support to the practice to achieve local and enhanced services, maximize achievement in relation to the Quality and Outcomes Framework

To be aware of Bradford CCG, its function, its aims and its objectives.

To be aware of the patient services function of the Primary Care support Service and to liaise with them where necessary.

Shredding and photocopying.

Receiving and receipting monies.

Promoting the online services of the practice.

At the end of the day ensure that all areas of reception are tidy in order to ensure easy accessibility for the cleaners and maintain confidentiality in relation to patient identifiable information.

To ensure all areas are secure at night, all electrical equipment is switched off and that the building is secure when last to leave.

Ensure phone lines are switched over to the preferred out of hours provider.

Complete all tasks within system one.

Complete and maintain targets as set out and agreed by practice manager in annual appraisal.

**PERSONAL SPECIFICATION**

**Essential**

Practical experience of working with others.

Experience of using own initiative.

Experience of customer service.

Practical experience of computerised recording systems.

Excellent communication skills ( Written and Oral)

IT skills

Time management and the ability to work to deadlines.

Interpersonal Skills.

Planning and organising skills.

The ability to perform under pressure.

Adaptability.

Self motivated.

Flexible.

An understanding of patient confidentiality.

An understanding of a General Practice Environment.

A minimum of 5 GCSEs of which 2 must be Maths and English at A- C or equivalent

**Desirable**

NVQ or alternative in Customer service.

Experience of working within a General Practice reception environment and using SystmOne Clinical System.

Negotiation and conflict management.

Problem solving skills.

**Working Hours**

We currently have the following hours available, 21.5 hours across 5 days.

Monday, Tuesday, Thursday & Friday - 2pm - 6pm

Wednesday - 12:30pm - 6pm

**Pay**

£12.60 per hour for over 21's

**Job Types**: Part-time, Permanent

Pay: From £12.60 per hour

Expected hours: 21.5 per week

**Benefits**:

- Company events
- Company pension
- Free flu jabs
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bradford,