Customer Care Specialist 1

4 days ago

Portsmouth, United Kingdom Tenerity Full time

Overview:
**Here are a few reasons why our Customer Care Advisors / Customer Service Advisors enjoy working for us**

**FULL TIME**
- Starting Salary £20,500 rising to £21,450 from the 1st April
- Work flexibly between the office and home following completion of training
- Full training and support throughout your career at Tenerity
- Subsidised Gym Membership
- 25 days holiday PLUS Bank Holidays
- Free hot & cold drinks during your shift and outdoor areas for your breaks
- Close to public transport links and local amenities
- Up to 10% Company Pension Scheme
- Discounts & offers for Tenerity employees
- Regular Health & Wellbeing initiatives and wellbeing services
- Free onsite parking
- Reward and recognition scheme
- A great working environment and supportive Team Leaders

**We are currently recruiting Customer Care Advisors to join our team in Portsmouth**

**These roles are office based and all ongoing Government and Health & Safety guidance will be followed to promote a safe working environment.**

This is a great opportunity for you to build your career and develop your skills as part of a growing global company. Our Portsmouth site holds the **Investors in People** Gold accreditation.

**Full-time hours** are 37.5 hours per week, 5 x 7.5 hour shifts between Monday and Sunday from 8am to 10pm (working alternate weekends).

**If you have the following skills or experience, then this could be the ideal role for you**
- Experience of working within a contact centre environment
- Proven ability to build and maintain effective working relationships
- Knowledge of multi-channel communication platforms
- Ability to tailor communication
- Administration experience
- A great team player with strong PC skills

**This role is purely customer service and involves no sales On a daily basis, you will be**:

- Provide exceptional customer service through multi-channel platforms.
- Respond timely and professionally to all communications.
- Handle 100% of members escalations within the agreed SLA.
- Ensure all complaints are logged.
- Produce and maintain matrix dashboards.
- Negotiate, investigate and resolve issues while proactively seeking solutions.
- Ensure all knowledge of products, services and procedures is comprehensive.
- Achieve and maintain individual performance standards to meet objectives.
- Attend and participate in monthly 1-2-1s, coaching sessions and team briefs.

**Our Business**

At Tenerity, we provide our clients with compelling technology and services that earn their customers' loyalty every day. Our employees re-define loyalty with transparency and trust so that our clients can more deeply engage their customers, creating value from those connections.

We are a growing company at the top of our industry with values and character that allows us to stand apart from the competition. We promote inclusion and diversity within our organization to garner perspective and engender trust. We are looking for people who will embrace our culture of radical transparency, who will create attunement with our customers, and embrace the pragmaticism that comes from knowing that as life and people change, companies must adapt and change.

We have a bias on promoting from within, provide top notch compensation, and have a total rewards strategy that sets us above others in the field. Do you want an impactful role in a growing company that is creating new solutions that lead the field in their innovation and effectiveness? Then consider joining us

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