Customer Service Advisor

1 day ago

Chippenham, United Kingdom The Best Connection Employment Group Full time

**Customer Service Advisors wanted - Temporary to Permanent position**

The Best Connection are hiring Inbound Customer Service Advisors to work for our client, a housing association based in Chippenham. This is a temporary to permanent role, with the option to go permanent after a successful 12 week period.

Easily accessible by public transport

**The Role**:

- Assess and resolve enquiries, requests and complaints, on the telephone, writing, and through a range of electronic channels
- Provide a comprehensive information service to customers and the public
- Maintain electronic databases of letters and forms received, information given, services requested and complaints.
- Ensure accuracy of information, consistency and efficiency when dealing with customers
- Responsible for taking customer payments, giving low level accounts advice, processing invoices and ordering repairs.
- Handle a significant volume of high level & confidential customer information

**Hours and Pay**:

- £10.92 per hour
- Monday - Friday
- 9am - 5pm

**Additional Benefits and Requirements**:

- 28 days Paid Annual Leave pro-rata (inclusive of statutory holiday)
- Canteen
- Overtime Available
- Employee Incentives Parking on site

**Benefits & Requirements**:

- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Canteen
- Ongoing Assignment
- Possible permanent position following a successful trial period

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