Outlet General Assistant

5 days ago

Cambridge, United Kingdom Blue Arrow Full time

Key Duties and responsibilities
- Processing intake & outtake of stock accurately.
- Assist with assembling and replenishment of stock onto sales floor.
- Providing a friendly, helpful and personalised customer experience by being knowledgeable about products and interested in furnishings
- Driving profitable sales through strong product knowledge, effective selling techniques
- Delivering/exceeding all agreed targets
- Ensuring the Outlet is merchandised in accordance with the agreed layout plan and always presented to a high standard, including cleaning and housekeeping
- Implementing and ending sales promotions and displays within defined timeframes
- Spotting, monitoring and reporting stock discrepancies to ensure the stock holding is correct
- Complying with all Company policies and procedures
- Flexibility and willingness to adapt to the needs of the Outlet
- Processing customer sales and payments
- Accurately process, count, and handle cash transactions, including taking card payment using a PDQ machine
- Responsible for ensuring security of the cash till when working from the front desk in accordance with policy and procedure
- Disassembling sold stock from shop floor when required
- Preparing/wrapping sold goods for delivery when required
- Booking deliveries when required by customer
- Maintain a tidy Outlet, stockroom and recycling waste where appropriate
- Making sure the wrapping area, delivery vehicles and sales floor are kept clean and tidy and all recyclables sorted appropriately.
- Ensure any employees within the wrapping area are working in accordance with SWMS.
- Ensure all health and safety processes are adhered to.

General Responsibilities:

- To demonstrate and support a commitment to Equal Opportunities, diversity and customer care in accordance with established good practice and guidelines.
- To actively participate in performance and development reviews, being the very best you can be by taking responsibility and working with us to support your wellbeing, performance, behaviours and development.
- To have up to date knowledge of H&S working directives and good practice. Awareness of own health and safety and how it may affect others in the workplace. Report any health and safety concerns to your line manager or Health and Safety Officer.
- To promote the company and the work of the team in a positive manner at all times in line with our company values.
- (Managers/leaders)

Essential qualities and behaviours we're looking for
- A genuine interest in furnishings and design
- A desire to help and advise customers in finding the right products for them
- A commitment to providing outstanding customer service
- The drive to sell through clearance stock
- A want to find better ways to do things
- Constant high levels of energy and enthusiasm
- Previous sales experience
- Good motivation and time management to manage you, your day and what you need to do
- Proven communication skills to build rapport and engagement with colleagues and customers
- Shows attention to detail
- Punctual and reliable
- The ability to work as part of a team whilst also being self-motivated
- A good level of physical fitness is required for manual handling, building and moving furniture

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