Apprentice Customer Support Coordinator

1 week ago

Bristol, United Kingdom Places for People Full time

We are the Places for People Group; we are placemakers; our work impacts on the lives of people across the U.K. - providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living, and student accommodation. Our places work when they work for everyone.

How do we do all this? By surrounding ourselves with talented people, enthusiastic people and get stuck in people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

So, we want you to join us and the 12,000 other colleagues on our journey; colleagues who have helped us create places, maintain 195,000 homes, manage £4 billion of assets and teach 75,000 children to swim each week.

**More about your role**

As one of our Apprentice Customer Support coordinator, you'll develop the skills knowledge and behaviours to start your career working with our vulnerable customers in our support schemes. You'll study an apprenticeship in Housing and Property Management, giving you an understanding in tenancies and access a bespoke learning and development programme.

Day to day you will work closely with our customers to ensure the opportunities for independent living, this could be achieving longer term tenancies or adapted living. You'll learn and work with the wider team to co-ordinate housing and intensive housing management services to vulnerable people.

The role will involve working with customers, colleagues and outside agencies and professionals to deliver a holistic service that is of the highest standard with a people first approach. You will play a key role in signing up new customers to the service and in providing advice and guidance with the welfare/benefit system. These are all skills you will be supported to develop.

**More about you**

This is the ideal role for someone wanting to their first step into a career in supported living. You'll benefit from support from across Places for People including your team and the Early Careers People Team.

No previous experience is required, as you'll receive the qualifications and training you need to succeed. You'll want to make a difference in peoples lives and be friendly and approachable.

You'll feel confident speaking to lots of different people and be an ambassador of our SPIRIT values.

You'll be able to motivate yourself and take constructive feedback well. A clear commitment to learning and self improvement is essential to success in this role.

**The benefits**

You'll join The Places for People Skills Academy, our apprenticeship development programme. Learning whilst earning, the programme is designed to enhance your skills knowledge and behaviours over the two years.

You'll complete an apprenticeship qualification and access skills based training with our skills builder partnership.You'll learn a lot and quickly, you'll get exposure to our leaders and industry experts as well being connected to our early careers to support you throughout.

You'll be encouraged and empowered to flourish and thrive within a nurturing environment. Our ambition gives you all the challenge you could wish for and that's why we can offer you tangible and exciting career progression in a diverse and pioneering business.

**What's next?**

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

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