Customer Service Apprentice

7 days ago


Bristol, United Kingdom CitySprint Full time

As a Customer Services Apprentice, you will be dealing primarily with people is a varied, exciting, and sometimes challenging day job. So, this role is most suited to applicants who love interacting with people and relish the opportunity to tackle a challenge head on, and enjoy that great feeling when they resolve it

A successful Customer Services Apprentice will ensure our customers get the best experience when dealing with us, we need our Customer Services Apprentice to be compassionate and able to empathise with our (and if all goes to plan, YOUR) customer, whilst managing their expectations and resolving any issues they face

**JOB DESCRIPTION**

Always manage all direct communications relating to designated driver workload courteously and efficiently in line with Network Utilisation rules

Proactively manages and resolves direct customer, courier, and control queries by effectively communicating with other department

A good understanding of what good customer service looks like

Ensures all in-house systems are updated accurately and in a timely manner program CityTrak and X-Despatch 3

Learn our internal policies and procedures, including any complaints processes and customer policies that are relevant to the role.

Learn CitySprint’s systems, equipment and technology to meet the needs of your customers.

**Salary**: £12,657.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

Reference ID: City Sprint - Bristol



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