Supervisor - Costa Coffee - Middlesbrough

2 days ago

Middlesbrough, United Kingdom Compass Group Full time

**Supervisor - Costa Coffee - The James Cook University Hospital** Just like Costa, we know that inspiring the world to love great coffee and never serving a dull cup doesn’t just happen, and it takes a little crafting, testing and fine tuning. As a Supervisor, you’ll be at the heart of our operation and you"ll need a zest for life and a passion for customer service. You"ll be an individual who share our energy and passion and will contribute to our ongoing success. You’ll be working in a team full of fantastic people as a Supervisor. After all, who doesn’t dream about coming into work, doing what they love and spending time with friends? Main Responsibilities - To complete the opening and closing checklists and to ensure that everything on them has been done - To ensure that the front of house areas are clean, tidy and attractive during opening times - To produce weekly rotas following the manager’s guidelines - To place orders for stock to maintain the correct stock levels - To ensure that all deliveries are checked and put away promptly and correctly - To ensure waste is kept to a minimum during beverage production - To delegate where necessary and ensure the team are pro-active at all times - To cash up at the end of a late shift and complete beverage stock takes when required - In the absence of the Manager assist in the completion of weekly bookwork and any other duties that are deemed necessary - Be pro-active at all times and use initiative, diplomacy and discretion to solve any problems that may arise - Previous experience supervising frontline teams within a similar environment - Good communication skills in order to be able to liaise with a wide range of team members and customers within your work environment - Able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety - Customer service focused - Team player and can-do attitude - Takes pride in personal appearance and hygiene - Self-motivated and able to use own initiative - Ability to work under pressure whilst maintaining a positive attitude

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