Student Success Advisor
9 hours ago
Working for the global leader in education publishing and assessment services into all levels of education
- Account Management/Retention role working B2C
- Uncapped commission and clear career path
**Student Advisor role/Internal Account Management/Retention Consultant**
Manchester
£30,000+ package (Up to £23-28k on the base + £7k OTE but this is uncapped)
**The Company**:
Working for a leading global education publisher and provider of assessment services, this is an institution with over 150 years experience and with that comes an excellent working environment in a well respected and thriving business.
The company provide a combination of the latest technology and digital services to help people learn whatever, wherever and however they choose.
They receive excellent reviews from current and past employees and the retention of staff is incredibly high as they treat them well offering clearly defined career paths.
**The Role**:
Working as a Student Advisor your role is working in Partnership with an established University providing support for students who have joined a course through their Masters degree.
The role will be responsible for up to 150 students at any one time, being their first point of contact for any issues to do with completing their course. This concentrates on module completion, timescales, best points of contacts, life beyond the Mastersbut does NOT include mental health counselling or CV advice which are left with the University.
Main skills required
- Understanding or appreciation of University
- An inquisitive nature
- A strong work ethic
- Excellent pipeline management
- Strong phone manner and ability to influence
This sits in-between a sales role and a customer service role where you will need to build relationships up, and be the main point of contact.
**The Person**:
You will enjoy working with people and enjoy digging into the needs of the individual by open questions, influencing in a consultative manner and being able to manage workloads.
Main skills required
- A consultative approach and strong influencing skills
- A background of education (ie Student Advisor, Teacher etc) would be an excellent fit
- As would be someone who has a background of retention ie working for Virgin Media/Sky retention, or an Insurance company on the retention team
Internal Sales Consultant/Student Retention/Student Advisor/Retention Team/Account Manager
Up to £28,000 per annum + c£7k OTE (this is uncapped)
Healthcare, wellbeing package, life insurance, share options, dental plan, annual leave trading, product discounts, standard pension of 3% just from the company but can opt-in to a matching pension of up to 16%
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