Customer Service Telephone Advisor
2 weeks ago
About the role***
- Our Customer Service Contact Centre are looking for friendly, helpful people to join them. Our fast paced, team orientated and supportive environment is really at the heart of our customer service.- This role involves taking lots of calls from different customers providing them with a great service. Giving them updates on their account, completing transactions over the phone to dealing with any other questions or queries they may have, are key parts of the role.- It'll involve finding solutions for our customers, dealing with their call effectively whilst keeping up to date with our products, services and policies. You’ll also support customer enquiries through inputting information accurately and efficiently. As the role grows training and support will be given to deal with other queries, like opening accounts or supporting our customers through more difficult, challenging or sensitive situations.- Benefits include:_
- 25 days holiday plus Bank Holidays
- Ability to buy and sell holiday allowance
- Annual pay review
- Personal pension
- Annual Success Share scheme
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- ‘My Lifestyle’ retail discounts
- Service recognition scheme
- About you***
- For this role you'll be a people person You’ll have good experience of interacting with customers and providing great service in a busy environment, maybe from a retail or another call centre background. Phone experience isn’t essential as you’ll receive full training on our systems and services.
- It's more important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us. You'll have good accuracy skills, will enjoy learning new things, being part of a team and generally helping people around you.
The recruitment process will involve:
- Face to face or teams competency based interview and role related scenarios
- Start date for the role is the 4th November_ _with with your first 4 weeks consisting of a mixture of training and support onsite to get you taking your first calls. _Once you're trained and comfortable in the role you'll revert to a hybrid working pattern _(this is _usually between_ 3 to 6 months)_. Once hybrid we’ll ask you to at least spend two days a week with us in_ Coventry House, in Binley. Here you'll spend time with your team, enjoy free car parking, a self-service _restaurant,_ multi faith room, _well-being_ and games room_
- Our _Contact Centre operating hours are Monday to Friday 8am - 7pm and Saturday 9am - 2pm (Saturdays are typically 2 a month and a day off in _lieu_ will be given)_
- About usAs a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.
We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.
You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.
**_ Flexibility and why it matters_**
Location
- Coventry-Binley Business Park
-
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