Customer Service Advisor

5 days ago

Coventry, United Kingdom TSYS Managed Services Full time

We are currently looking for a **Customer Service Advisor**to join our team in **Binley**. You will join us on a **full-time, permanent** basis and in return, you will receive a **competitive salary,** plus great benefits.

**TSYS Managed Services EMEA**are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid and merchant services.

**Benefits of joining us**:
As well as a competitive salary, and a fast-paced, fun working environment this role comes with the following benefits;
- Life Insurance - x1 Salary (Can be increased to x4 at additional cost)
- MediCash Health Care Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
- Option to buy or sell additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service / 26 Weeks Full pay after 24 months service
- Cycle to work scheme
- Maternity & Adoption Pay - (12 Weeks Full Pay - after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay - after 26 weeks in employment)
- Shared Parental Leave - (12 Weeks Full Pay - after 26 weeks in employment)
- Bereavement Leave - (5 Days Leave at Full Pay)
- Dependant Leave - (2 Days at Full Pay)
- Onsite Park
- Subsidised Canteen

**About the role**:
As our **Customer Service Advisor,**you will be answering inbound calls on credit card payments and account-related requests from our Clients Customers e.g. card activations, payments, and name and address updates for cardholders.

**Main responsibilities of our Customer Service Advisor include**:

- Answering incoming telephone calls
- Providing excellent customer services at all times while building and maintaining a professional relationship with customers
- Processing card payments
- Logging and processing complaints
- Raising issues and potential problems with management
- Working with other internal teams to provide a streamlined experience for customers

**What we are looking for in ourCustomer Service Advisor**:

- Customer service experience (face to face or telephone)
- Excellent communication and listening skills
- IT literacy
- The ability to work as part of a team
- The ability to work under pressure
- Good telephone manner
- Customer-focused and results orientated

If you are passionate about putting customers first, are motivational, inspirational, and results-driven with a passion to succeed then click **APPLY** now to become our next **Customer Service Advisor.

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