Services Operations Coordinator

At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.

**What you'll do at Jamf**:
At Jamf, we empower people to be their best selves and do their best work.

The Services Operations Coordinator will work within the operations team of dataJAR / Jamf Services, a group dedicated to the delivery of best-in-class product onboarding, professional services and customer training. This role will focus mainly on administrative work, documentation (creation and organization) and assigned projects. During your time at Jamf you'll enjoy the fast-paced evolution of the Services department as we make continual changes to help get our organization and our customer where they need to go.

**What you can expect to do in this role**:

- Develop an understanding of Jamf's culture, philosophy and customers.
- Maintain and update records in company CRM system and other systems.
- Assist in creating, organizing and maintaining documentation and updates related to Services projects using Confluence and other Atlassian tools.
- Identify areas of operational inefficiency and offer creative solutions.
- Participate in meetings with global services team members to ensure that documentation and processes work for all regions
- Collaborate with the departments outside of Services team to build rapport and strengthen group-to-group relationships
- Ticket triage and incident logging.
- Project scheduling and coordination
- Engineer performance monitoring
- Support time resolution (SLA) monitoring
- Customer feedback
- Knowledge-base article administration
- Community administrator

**What we are looking for**:

- Minimum of 1 year experience with Apple tools and ecosystem (required)
- Knowledge of Apple tools and ecosystem (required)
- Experience of helpdesk systems (preferred)
- Strong interpersonal and organization skills
- Strong attention to detail
- Interest in process documentation and organization
- Ability to work in a highly collaborative environment
- Desire to investigate new methods and tools that drive productivity
- Able to build trusting relationships, credibility, and effectively communicate
across departments
- Analytical mind with a strong organizational focus
- Self-motivated

**How we help you reach your best potential**:

- Named a Best Workplace in Technology, 2022.
- Named a 100 Best Companies to Work For by Great Place to Work**® **and Fortune Magazine
- We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees
- You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
- We put people over profits - which is why our customers keep coming back to us.
- Our volunteer time off allows employees to support and give back to our communities.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
- 22 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100,000 Jamf Nation users, the largest online IT community in the world.

**What is a Jamf?**
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

**What does Jamf do?**
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.