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Customer Support Advisor
2 weeks ago
**Customer Support Advisor**
**Mercedes Benz of Edinburgh, Newbridge**
**Salary up to £22,386 + Bonus**
**Colleague Benefits**:
- Enjoy your birthday off on us every year
- Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Access to Vitality at Work which offers discounted health screening, gym membership discount and health and wellbeing support.
- Generous Holiday Allowance Your free time matters to us We give all our employees up to 40 days annual leave each year.
- Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions
- Cashpoint is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping
- Colleague Referral Bonuses Earn £1000 by referring a friend or family member to work for us.
- Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.
**Role Overview**:
- Talks and listens to customers to build rapport and understanding their service/repair requirements both their stated unconscious needs.
- Uses a good understanding of the customer's needs to guide them towards the product/service that will best meet their needs.
- Discuss with the customer the purchase key products offered by the company.
- Encourage the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/service and market current promotions.
- Update customer database to maintain accurate records of work carried out and aid future prospecting.
Location: Edinburgh's Luxury Car Village EH28 8QW, West Lothian
**Salary**: Up to £22,386.00 per year
