CRM Advisor

2 weeks ago


West Lothian, United Kingdom Mercedes-Benz of Edinburgh Newbridge Full time

**CRM Advisor**

**MercedesBenz of Edinburgh, Newbridge**

£13,650+OTE £18,000

**Mon Fri, 25 hours per week**

Thank you for your interest in working with Eastern Western Motor Group at our outstanding and awardwinning MercedesBenz dealership at Newbridge.As the winner of MercedesBenz UK retailer of the year twice in the past 9 years, our flagship dealership at Newbridge is the place to work if you pride yourself in providing a firstclass customer service.We represent one of the world's most iconic and prestigious brands and we expect our staff to be proud of this and work to maintain our fantastic reputation as one of the UK's finest retailers.

**Role Overview**:

- Contacting customers after handover of their vehicle and covering a number of points to ensure the customer has been made aware of certain things when they collected their vehicle.
- Maintaining contact and creating rapport with customers throughout the ownership of their vehicle to ensure an outstanding customer experience.
- Promoting service care plans and presenting all the benefits of these to any customer who does not currently have one.
- Contacting customers who have requested an early settlement of their finance agreement and to convert any potential opportunities to sales appointments.
- The role involves a unique blend of sales and service and you will be working hand in hand with all departments across our 4 sites to ensure a seamless customer experience at all times.

**Colleague Benefits**:

- Enjoy your birthday off on us every year
- Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Access to Vitality at Work which offers discounted health screening, gym membership discount and health and wellbeing support.
- Generous Holiday Allowance Your free time matters to us We give all our employees up to 40 days annual leave each year.
- Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions
- Cashpoint is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping
- Colleague Referral Bonuses Earn £1000 by referring a friend or family member to work for us.
- Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.



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