The Reserve

4 days ago

Chester, United Kingdom Chester Zoo Full time

**Location Description**

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

**Position Overview**

A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for a Maintenance Assistant to join the team.

The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories. As we prepare for our grand opening, we are seeking a Maintenance Assistant to join our team and help shape the future of the hotel.

**The Role**

As Maintenance Assistant, you will support the Maintenance Manager in ensuring that all areas of the property including guest lodges, public spaces, and back-of-house areas are in excellent working order. You'll play a vital role in delivering a safe, clean, and efficient environment for both our guests and colleagues.

**Responsibilities**:

- Responding to day-to-day maintenance issues and guest requests in a timely and professional manner.
- Carrying out basic plumbing, electrical, joinery, and decorating tasks.
- Assisting with scheduled preventative maintenance and equipment checks.
- Monitoring and maintaining tools, workshop areas, and supplies.
- Supporting emergency procedures when necessary (e.g., fire alarms, water leaks).
- Logging and updating maintenance records and compliance documentation.
- Working collaboratively with all departments to minimise disruption to operations.

**What We’re Looking For**:

- Previous experience in a similar maintenance or facilities role (hotel/hospitality environment preferred).
- Basic knowledge of plumbing, electrics, and general repairs.
- A proactive, flexible attitude with great problem-solving skills.
- Good communication and teamwork abilities.
- A genuine interest in sustainability and maintaining a high-quality environment.

**Troo Benefits**
- ** Pension Scheme**: Gear up for the future with our pension scheme that ensures your financial stability.
- ** Fantastic Food & Beverage Discounts**: Calling all foodies Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
- ** Mind-Blowing Employee Discount Rates**: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts.
- **Long Service Incentives**: Dedication deserves celebration Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- ** Team Member pass** so you can visit the zoo during your time off.
- ** An amazing working environment** - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.

Maintenance Assistant - TROO Hospitality

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