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Digital Content Coordinator

3 weeks ago

London, United Kingdom The White Company Full time

**Our story**:
From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born.

Today, the company that began as a 12-page mail-order brochure has become one of the UK’s fast-growing multi-channel retailers and a leading lifestyle brand with 60 stores across the UK and impressive global growth. The White Company also has concessions in selected Nordstrom stores in the US, and a highly successful online business.

**Our role**:
Digital Content Coordinator will work to support the content and structure of The White Company website to maximise the global growth of digital business. Working as part of the Digital Content team as the key person responsible for delivering all product launches and align brand materials across all The White Company locales in parallel with all production and trade initiatives.

**What you'll be doing**:

- Product Launch
- Work with the Digital Content Executive to ensure all product launches and reporting is executed to the agreed deadline and SLA.
- All site launch KPI’s are tracked and published across all stakeholders.
- Responsible for the execution of all product onsite; ensuring brand campaigns, trade activity and site enhancements are launched on time and to the agreed standard.
- Customer Experience
- Understanding of the digital customer journey and getting the customer to the right information, from initial visit to basket.
- Execute plans for product trading from initial site visit to basket, working with the Buying & Merchandising teams to ensure the correct product assortment is online to the agreed schedule.
- Workflow Management
- Adhere to Gold Standards documentation and work with Digital Content Executive to recommend improvements and updates Accountable to ensure Gold Standards are up to date and followed season on season.
- Coordinate and manage own workload with Digital Content Coordinator in adherence to critical path.
- Manage the loading of new products and imagery alongside system & process updates, campaigns, trading initiatives and housekeeping exercises.
- Stakeholder Management
- Regularly communicate the status of content updates to the appropriate stakeholders in Digital Trading and Senior teams.
- Maintain a good relationship with all key teams - Creative, Buying and Merchandising - and use touchpoints during the week to gather direction of these teams as a whole and their top priorities for content.
- Be a champion of content processes across teams; making it clear when something isn’t working and why so you can bring the appropriate people together to fix it.

**Please review the attached JD for more details on the role.**

**What we'll offer you**:
At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.
- Discount -Up to 50% discount (dependant on contract type)
- Holiday - 23 days rising to 25 with length of service
- Holiday Buy - opportunity to buy up to an additional 5 days holiday
- Perkplace Benefits Platform - offering a variety of discounts across wellbeing and lifestyle
- Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
- Bonus - In addition to our competitive salaries, all our permanent employees are entitled to join a discretionary bonus scheme.
- Pension Scheme
- Life Assurance

Additional benefits
- Fruit basket daily
- Tea and coffee provided
- Hybrid working - option to work from home on Mondays and Fridays
- Flexi working approach - office working hours 9-5.30 pm, finish at 5pm on a Friday and 4pm on Payday Friday. Core hours 10-4pm to support ad hoc flexible days as agreed by Manager.
- Social - Christmas party/social events throughout the year
- Seasonal Sample Sales
- Volunteer Day - with a charity of your choice