Head of Facilities

Our client has an exciting opportunity to join thier team as the **Head of Facilities**. You will join on a **full-time, permanent basis**, and will be based at **Kent and Canterbury Hospital.** In return, you will receive a competitive salary of **£60,000 per annum.**

As a wholly-owned subsidiary of one of the largest NHS Foundation Trusts in the UK, East Kent Hospitals University NHS Foundation Trust, our clients prides themself on the delivery of high-quality Facilities, Property and Estates, Procurement, EquipmentManagement, and Professional Services.

The company put customer service and quality at the heart of everything they do across all of their areas of expertise, from Cleaning and Catering to Mechanical and Electrical Engineering.

Encompassing five Hospitals across East Kent, (William Harvey Hospital in Ashford, Queen Elizabeth The Queen Mother Hospital in Margate, Buckland Hospital in Dover, Royal Victoria Hospital in Folkestone; and Kent and Canterbury Hospital in Canterbury), theyare working hard to become an employer of choice by improving pay, and providing opportunities for learning and development in the workplace for all of their employees.

**About the role**:
The **Head of Facilities **role takes leadership responsibility for the development and management of soft facilities services at the Hospital. The role must act as a front-facing champion for the company and will inspire and manage a team spanningthe areas of cleaning, catering, portering, laundry, logistics, residential, quality, and security

**Your responsibilities as the Head of Facilities will include**:

- Providing a high quality, customer focused and efficient delivery of facilities services ensuring that these meet statutory and contractual requirements, as well as being available to deal with out-of-hours decisions on reactive requests for site management
- Ensuring that the delivery of services by external contractors are monitored to ensure that high standards and value for money are achieved
- Encouraging and developing a culture, within facilities services team at WHH, of excellent customer service and promoting a professional and caring image
- Representing the company when meeting with customers, stakeholders and the public in order to enhance reputation and foster a partnership approach to relationships
- Managing the site’s financial resources within the allocated budget and seeking income generation and cost improvements in line with annual business planning and the broader 5-year commercial plan
- Ensuring tight and effective financial management in order to achieve profit and cash targets and meet corporate and legal requirements
- Ensuring that all functions within the service area develop and regularly update policies, procedures and quality services that will deliver services in line with contractual & statutory requirements, relevant professional guidance and good practice
- Directing and managing the Customer Services Managers and Team Leaders on site to ensure that staff are motivated, empowered, receptive to change and dedicated to achieving performance targets
- Defining, for the Facilities management team, their overall objectives and targets in support of service delivery and monitoring results to ensure that planned objectives and services levels are met

**What the company are looking for in their ideal Head of Facilities**:

- Facilities Management Degree or equivalent
- Experience in a facilities management leadership role across a large number of buildings with live 24/7 operations
- Strong leader with track record of success in change management. Team player with ability to contribute effectively at corporate level
- Excellent financial, commercial, and people skills to support the improvement of business performance
- Strong customer service ethos with evidence of the ability to deliver great service for all customers

If you feel you have the skills and experience to join our client as their **Head of Facilities**, click “**apply**” now - we’d love to hear from you