Customer Service Advisor

19 hours ago

Nottingham, United Kingdom MUSCLEFOODS Full time

**Company**:MuscleFood
**Customer Service Advisor**
**Location**:Nottingham, (NG6 0DW)

The Customer Support Team provides world class customer service via digital channels to thousands of consumers across the UK.

**Responsibilities**
- Delivering personalised resolutions for our customers that aim to delight and develop brand advocacy.
- Develop and maintain and strong understanding of MuscleFood products, services and personality.
- Identify customer support trends and liaise with internal stakeholders to design appropriate solutions.
- Working in a team, you will build good working relationships with colleagues from both the Customer Support Team and throughout the MuscleFood family.
- Seek opportunities to wow our customers within the MuscleFood Customer Support framework.
- Any other tasks that support the business requirements of MuscleFood.

**Work Experience Requirements**
- Demonstrable customer centric problem solving, decision-making and communication experience.
- Experience of working with Gorjas or similar CRM systems
- You must have a positive attitude and a friendly character; we are here to keep our customers happy and build a great team in doing so
- Comfortable speaking to customers on the phone when required.
- Have had experience of and are able to work independently.
- Flexible to work weekends and overtime (also Bank Holidays) when required.
- Literate in MS Office.
- Fluent in English (Written & Verbal)

**Working Days and Hours**:

- 5 days a week including bank holidays and weekends
- The customer service team operates on a shift/rota basis

**What We Offer**:
£25,396.80 per annum

25 days holiday + Bank Holidays + Your birthday off

Monthly Discounts

Free Gym Membership

Westfield Health Plan

Pay: Up to £25,386.80 per year

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)

**Location**:

- Nottingham NG6 0DW (preferred)

Work Location: In person

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