Customer Services Assistant

**Customer Services Assistant - Maldon Library**

Permanent, Part Time

£23,344 per annum (full time equivalent)

Location: Maldon and surrounding areas

Working Style: Fixed-base worker

Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible.

We are currently recruiting two Customer Services Assistants based within our libraries across Maldon and surrounding areas. These are a part time position working 18.5 hours per week and includes working every Saturday. The pro rata salary will be £11,672 per annum.

This role will be based at Maldon Library and will require travel throughout the local area, you could work at the following Libraries:

- Maldon
- Burnham on Crouch
- Southminster
- Wickham Bishops

Due to the different areas where you may work, the job role requires you to be mobile throughout an operational area.

**The Role**

You’ll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. The demands are often different dependent on the location of our Libraries, and this is where your knowledge will be invaluable. You’ll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers. We want you to feel proud to play your role.

**The Opportunity**

Our Customer Service team are at the heart of what we do
- they are the face of our libraries and our driving force. To join them you’ll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment - your experience, your age and your perspectives are welcome in our team.

**Key Responsibilities**
- First and foremost - you like helping people. If you’ve got some IT skills - self-taught or not, that’s ideal. We use self-service equipment, and our customers need your empathy and patience at all time.
- Arranging and conducting Rhymetime, an inclusive session for all families with babies and toddlers.
- Health & Safety is key to what we do. We’d like you to be the kind of person who sees things that need sorting and help sort them out.
- You’ll help with promotional activities - we generate income in all our libraries and value your ideas. Especially ones that can be rolled out across all Libraries.
- Assisting customers to use the library catalogue and learn to use the full library offer.
- Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
- Data drives us - you’ll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer.
- Our smaller libraries have less staff, so we’ll ask you to help out with unlocking / locking up, and ask you to be a trusted keyholder.

**Experience and Qualifications**:

- Possession of a Driving Licence
- Demonstration that you know how to use IT systems, or have the ability to learn
- Customer service experience in any area
- Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations.
- Enthusiasm and ideas
- Enjoy working within a team to make us as brilliant as possible.

We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment.

To read more about us please visit: Climate, Environment and Customer Services

**Why Essex?**

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

**What you should do next**

**Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.**

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community.

Follow us on Facebook ,Twitter, Instagram and LinkedIn. Further details can be found on our careers page.

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