Customer Service Representative

2 weeks ago

Maldon, United Kingdom Wolfrace Wheels UK Limited Full time

**Job Summary**

**Customer Service Responsibilities**:

- Respond promptly and professionally to customer inquiries across various communication channels.
- Handle customer complaints with empathy and efficiency, ensuring a positive resolution.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Manage the Company Returns process with view to creating a streamline process.
- Manage claims & supplier performance with couriers.
- Manage returns & Warranty claims with suppliers.
- Demonstrate excellent phone etiquette while managing multiple calls effectively.

**Purchasing Responsibilities**:

- Review, manage & order fulfilment of stationary, courier, packaging & shipping suppliers to provide timely deliveries, correct pricing, good value for money & customer service.
- Assist with the import scheduling of goods from overseas suppliers.
- Assist with purchase planning, ordering & fulfilment.
- Assist with cost saving initiative

**Finance support responsibilities**:

- Reconciliation & day to day management of sales/purchase ledger accounts.
- Reconciliation of company’s bank account to include Paypal, Sage pay.
- Provide office support including answering phone, filing, and light administrative duties.
- Ensure that all finances are properly administered and monitored.
- Such other duties as the management may from time to time reasonably require.

**Experience**
- Previous experience in a customer service or finance role is essential.
- Proficiency in English is required.
- ability to plan & prioritize workload
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- Ability to communicate clearly and effectively, both verbally and in writing.
- Familiarity with Sage 50 Accounts software is beneficial.
- A friendly demeanor with the ability to build rapport with customers quickly.

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.44-£12.50 per hour

Expected hours: 20 - 37.5 per week

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Customer Service/Finance admin

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