Healthcare Administrator

**Fixed-Term Healthcare Administrator**

Newmedica is one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through better sight and eye health.

We have an exciting opportunity that has arisen in our Norwich team, for a Healthcare Administrator to join the team and help us continue to deliver outstanding clinical care for our patients.

We are looking for someone who will thrive on working as part of a multidisciplinary team that includes Clinic Assistants, Ophthalmic Assistants, Patient Administrators, Nurses, ODPs, Ophthalmic Technicians, Optometrists, and Consultant Ophthalmologists. We value the different experiences and diversity that each of our individual team members bring to our service and are looking for future colleagues who share that same passion.

**What are we offering you?**
- A competitive salary of £21,673.60 FTE, 6-month fixed-term contract
- 25 days annual leave, plus bank holidays.
- A company pension scheme.
- Full-time hours, including weekends.
- Excellent transport links.
- Company-funded staff events in both the Summer and at Christmas.
- Monthly food orders placed to provide breakfasts and lunch for staff as part of our “staff snack station” initiative.
- Free eye tests every 2 years and vouchers for discounted glasses.
- A free 24/7 GP consultation and counselling service.
- Additional benefits, including: death in service cover of 3 x salary, enhanced sick leave, enhanced maternity and paternity leave, a cycle to work scheme and a lift share scheme.
- An environment where your learning and development is supported through a range of various learning tools, CPD study days and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.

**Why should you join Newmedica Norwich?**

Newmedica Norwich is one our newer services in the Newmedica family, having only been established since November 2021. Our purpose-built eye health clinic and surgical centre provides the latest eye health service to our growing patient population. To find out more about us, please visit our website here.

**What will the role involve?**

As a Healthcare Administrator you would be responsible for ensuring that patient appointments are fully utilised and that appointment outcomes are recorded and filed. You will be managing the accuracy of all patient data, including liaising with GP surgeries, clinics and patients and ensuring that Newmedica’s electronic patient record is up-to-date. Our Administrators are also the central point of contact for all telephone queries from both patients and clinic staff. Our Administrator will have a friendly and accessible personal manner, and be able to deliver an effective administrative service to the clinic. They will be able to work within small teams to maintain and enhance processes to maximise quality and efficiency.

**What skills & experience do I need for the role?**

**Education & Qualifications**
- GCSE’s in at least Maths and English.

**Experience & Knowledge**
- Proven customer service skills with a passion for customer care.
- Proven administrative skills including the ability to follow processes.
- Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn.

**Skills & Personal Attributes**
- Exceptional administrator who can understand and deliver within a complex working environment.
- Good organisation skills and the ability to multi-task.
- Outstanding telephone manner with the ability to adapt approach to different situations.
- Excellent verbal and written communication skills.
- Committed to delivery of consistently high standards of administration.
- Comfortable making a significant contribution in a small team.
- Able to balance working independently with appropriate escalation.
- Enjoys the routine and rhythm of a process driven environment.
- Seeks continuous professional development.

**Would you like to apply?