Safety Steward

**Job Summary**:
There is nowhere else quite like Ashton Gate to work in Bristol.

Ashton Gate Stadium is the largest award-winning venue in the Southwest, dedicated to achieving excellence in crowd management. We welcome up to 27,000 fans into the stadium on match days to cheer on the Bristol City men's and women's football teams and the Bristol Bears rugby team. We have created 650 new jobs in Bristol and continue to work hard with the local community to make Ashton Gate a positive influence on the surrounding area.

We are looking for enthusiastic and motivated individuals to join our team of Safety Stewards. The role involves ensuring the safety and security of spectators at all events held at the stadium, including football and rugby matches, concerts, and other events.

Whether you’re looking for lots of work or just a handful of shifts, our casual contract offers you great flexibility. However, we are looking for a commitment to at least one sport.

Pay Rate: £11.77 (£10.50 Plus 12.07% Holiday Pay)

**Responsibilities**:

- Provide a friendly and welcoming service to spectators, using information relating to key areas on site (medical room, toilets, bars, etc.)
- Check tickets to enter and provide assistance and direction to supporters.
- Be conversant with stadium emergency procedures, stadium policies and procedures.
- Keep entrances, exit routes, and staircases clear at all times.
- Monitor and control crowd movement.
- Report any safety concerns (venue capacities, intoxication, site breaches, medical incidents) to the supervisor.
- Assist with the evacuation of the stadium in the event of an emergency.
- Complete relevant training, including NVQ Level 2 in Spectator Safety.
- Have a good level of English (reading and writing).
- Be punctual and reliable.
- Be confident working within crowds of people.
- Be able to follow instructions from supervisors or managers.
- Have good listening skills and be able to retain simple information.
- Be able to recognize problems and resolve them where necessary.
- Have a positive attitude and be willing to go the extra mile for spectators.
- Enjoy assisting and supporting others and have a willingness to learn and develop new skills.
- Have a high attention to detail to ensure that those travelling to and from the game have a seamless experience.

**Qualifications and Experience**:

- A customer service or hospitality background is not essential, but it can be helpful.
- The ability to work well under pressure is essential for safety stewards. You may need to deal with difficult situations, such as crowd control or medical emergencies.
- Being fit and active is also important, as safety stewards may need to walk long distances or stand for long periods of time.
- The willingness to work flexible hours is also important, as safety stewards are required to work weekends and evenings.
- Finally, safety stewards should have a positive and enthusiastic attitude. They should be able to interact with spectators in a friendly and helpful manner.

**Person Specification**:

- Positive and enthusiastic attitude.
- Smart appearance (ironed shirt, clean shoes, etc.).
- Flexibility.
- Self-motivated.

**Benefits**:

- Competitive salary
- Casual and intermittent working hours
- Opportunity to work at a world-class stadium
- Training and development opportunities
- Development of operational knowledge of key areas of the stadium and associated venues through a comprehensive induction process

**Safeguarding and Equality**:
We are committed to safeguarding the welfare of children and young people, and to promoting equality of opportunity for all. We have a zero-tolerance policy on discrimination and harassment, and we expect all employees and volunteers to share this commitment.

Our recruitment, selection, training, development, and promotion policies are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability, or gender reassignment.

We are also committed to safeguarding and promoting the welfare of adults at risk. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

**Job Type**: Zero hours contract

**Salary**: From £11.77 per hour

Ability to commute/relocate:

- Bristol, BS3 2EJ: reliably commute or plan to relocate before starting work (required)

Work Location: In person