Client Services Executive

**The Pull Agency** is a creative agency and consultancy, delivering award-winning transformations through brand and technology. We are health and beauty specialists with an international portfolio of brands including Schwarzkopf Professional, Karo Pharma, Nip + Fab, allbeauty and Tangle Teezer.

Pull has three hero services:

- Brand strategy and visual identity
- Social and influencer marketing
- Mobile apps and websites

We exist because we believe inside every brand there is a better story to be told. - And because technology gives you so many ways to tell your story.

**Duties and Responsibilities**
- Working closely with internal teams to ensure projects are delivered on time, to specification and on budget.
- Assisting in the planning, scoping, managing and delivery of campaigns.
- Estimating, quoting and invoicing projects. Ensuring clients’ accounts are kept up-to-date and in good order.
- Briefing projects to the relevant internal teams.
- Maintaining an optimum level of contact with the client, including written, verbal and face-to-face.
- Providing input towards account management and growth strategies.
- Assisting with business reviews for key clients.
- Supporting monthly, quarterly and annual targets.

**Skills and Expertise**
- Knowledge and skill in how to successfully influence and persuade others by understanding their individual needs and motivations are essential.
- Proven experience within another agency (marketing, design or creative agency).
- Excellent communication skills (written, verbal, presentation).
- Ability to develop and manage relationships independently.
- Excellent interpersonal skills. Comfortable presenting and discussing work with clients.
- Good numeracy and analytical skills.
- Experience scoping projects, briefing internal teams and managing projects to fruition which exceed client expectations.
- Efficient and organised.
- Enthusiastic, proactive team player.
- Experience of relationship management.

**Personal Skills**
- You will be motivated, bright, and willing to take on new challenges.
- Empathetic communication and enthusiasm.
- With a positive approach and the ability to adapt to changes, you will work well within a dynamic team, meeting deadlines and exceeding customer expectations.
- Be solution focused with a ‘can-do’ attitude.
- A motivated, self-starter with a strong work ethic who can oversee projects through from start to finish.
- Can prioritise your own workload and multi-task in a busy, sometimes high-pressure environment, whilst maintaining the highest level of attention to detail.

**Things to Expect Working for The Pull Agency**
- Flexible working.
- Comprehensive private healthcare.
- 30 days paid holiday per year (excluding Bank Holidays).
- Service-related profit-share programme.
- Monthly vouchers for hitting target.
- Bike 2 Work Cycle Scheme.
- An amazing culture with an extraordinary staff and client retention rate.
- Two annual parties and regular social gatherings.
- Company reward and recognition programme.

**Why Pull?**

WE WORK HARD TO DELIVER SUCCESSFUL BUSINESS SOLUTIONS FOR OUR CLIENTS (WHILST HAVING A BIT OF FUN AT THE SAME TIME)

Our specialism is with clients in the health and beauty sector - have a look at some of our clients and the work we have done to get a feel of what we do.

We have a fantastic team of digitally-savvy, technically brilliant and results-orientated people for you to work and thrive with. Our people are our greatest assets, so we make sure to take care of you.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Flexitime
- Private medical insurance
- Profit sharing
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Guildford, GU4 8EP: reliably commute or plan to relocate before starting work (required)

**Experience**:

- agency: 1 year (required)

Work Location: In person

Flextime