Client Onboarding Executive

As one of the world’s largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.
**About the department**

***People are an organisation’s biggest asset but they are often its biggest cost and risk. RSM helps organisations enact their people and talent strategies and manage their people challenges using a multi-disciplinary approach in the UK and globally. We combine experts across employment tax, employment legal, payroll, HR, equity reward and global mobility. Working together, this alliance of specialists brings clients a unified and seamless service offering.

Pay and People (PAP) is the HR and payroll division of the wider service line. This is a fantastic opportunity to join a growing team at an exciting part of the journey and the role offers excellent agile / home working arrangements. The variety of projects will challenge you every day, helping you expand your capabilities and grow professionally. You’ll have plenty of opportunity to broaden your horizons and discover a culture that nurtures individuality and celebrates fresh thinking

**About the role**

The Client Onboarding Executive will be part of the PAP Compliance Team which acts as the central processing area for the business line’s clients, ensuring necessary client due diligence is carried out and kept up to date in accordance with UK Anti-Money Laundering Regulations (AML) and that signed engagement letters are in place.

This is a fantastic opportunity to join a growing team at an exciting part of the journey, working on a hybrid basis and reaping the rewards of being at home and in the office on a weekly basis. The variety of projects will challenge you every day, helping you expand your capabilities and grow professionally. You’ll have plenty of opportunity to broaden your horizons and discover a culture that nurtures individuality and celebrates fresh thinking

**Responsibilities**:

- Completing client due diligence on customers requiring new or additional PAP services in accordance with internal procedures and money laundering regulations. This includes understanding different structures of clients, tracing beneficial ownership and analysing results of electronic checks to identify possible PEPs or sanctioned individuals, as well as carrying out conflict checks with other services provided by RSM UK and the international network.
- Working with Business Development team members to ensure each new client is onboarded efficiently and within the correct timeframe.
- Carrying out PEP evaluations and risk assessments on high-risk clients.
- Drafting engagement letters for new and existing clients/engagements using the firm’s standard template, ensuring they are signed by both parties and returned promptly.
- Referring any requests to change terms and conditions to the Engagement Partner and Legal Team, and co-ordinating responses with the customer until an agreement is reached.
- Ensuring PAP is compliant with GDPR and the correct documentation is in place if third parties are involved.
- Assisting with ongoing maintenance of client AML information and updating engagement letters for existing engagements.
- Assisting colleagues with client disengagement and compliance related communications with clients.
- Understanding and anticipating the needs and expectations of the clients; offering new ideas to the business development team and Compliance Manager on how to improve the client onboarding process.
- Keeping up to date with changes in money laundering regulations and the firm’s procedures.
- Any other duties as requested by the Compliance Manager and Head of Compliance.

You may have had successful involvement in any of the following areas: client account management, Anti-Money Laundering (AML), KYC, banking, legal, office management, customer/client service and/or client on-boarding. We do offer full training within the role, so experience within these areas is desirable but not necessary. The following competencies are required:

- Excellent organisation, with the proven ability to meet deadlines and prioritise work whilst maintaining accuracy and focus.
- Strong problem-solving skills with an analytical approach.
- Confidence in communicating with people at all levels.
- Examples of initiative and being able to work well within a team environment.
- Ability to research independently and work unsupervised, with the desire to learn new tasks and take on additional responsibilities where necessary.

**Key relevant skills or expertise**
- Client onboarding
- Know Your Customer (KYC)
- Anti Money Laundering (AML)