Visitor Experience Team Member

**Join Our Team: Visitor Experience Team Member at Lost Shore Surf Resort**

**About Us: Lost Shore** is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest wave pool in Europe, arriving next to Europe’s largest indoor climbing arena, is going to put Scotland on the map for all the right reasons

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

**The Role: Visitor Experience Team Member**

The Visitor Experience Team holds the key to crafting unforgettable experiences for our visitors, from the moment they consider visiting to long after they've left. Their role encompasses everything from answering inquiries and resolving concerns to handling transactions swiftly and accurately. Join our team at Lost Shore Surf Resort and become a vital part of shaping unforgettable moments for our visitors, ensuring every interaction leaves a lasting impression.

**What you will be doing**:

- Responding to Visitor queries about the Resort, either in person, on the phone or using our CRM and Bookings systems.
- Working as a Team Member of the Visitor Experience (VE) Team, in both front of house and back of house capacities.
- Accountable for delivering a world class Visitor experience and ensuring that information is delivered accurately, timely and in an appropriate manner.
- Reporting to the VE Manager and working with the VE Team Leaders.

**Visitor Experience**:Delivering exceptional visitor experiences by mastering our offerings, understanding our Visitor’s needs and exceeding their expectations through attentive communication and continuous improvement.

**Working as a Team**:Collaborating with VE Team Leaders to foster a vibrant workplace culture, adapting to feedback, actively participating in team discussions and demonstrating a proactive approach to problem-solving, while ensuring adherence to our organisational policies and procedures.

**Financial Aspirations**:Working with VE Team Leaders to meet visitor targets, manage visitor bookings effectively and uphold our terms and conditions and financial policies.

**Ways of Working**:Working with VE Team Leaders to maintain legal compliance (GDPR), prioritise health and safety, uphold our brand values and maintain accurate records, to create a secure and trusted environment for our visitors at all times.

**Qualifications, Skills and Experience**
- Customer-centric approach, consistently raising the bar and striving for unparalleled service standards.
- Flourishes in high-pressure environments, driven by boundless energy and a relentless pursuit of excellence.
- Embraces a spirit of enjoyment with a passion for our core offerings and experiences.
- Maintains composure in challenging scenarios, adept at resolving issues and emergencies swiftly and effectively, ensuring visitor satisfaction remains paramount.

**Additional Information**:
As a Visitor Experience Team Member, you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

**Why join the Lost Shore Team?**
- A front-row seat to the opening of Europe’s largest inland surf resort.
- Sunsets over the surf lake (because everyone need a moment to breathe).
- A team that knows how to have fun at work but equally understands the value of hard graft.
- A chance to put your stamp on Lost Shore’s legacy.
- On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more

INDFOH