Current jobs related to Visitor Experience Manager - Edinburgh - Baillie Gifford
-
Visitor Experience Manager
2 weeks ago
Edinburgh, United Kingdom Eden Scott Full timeEden Scott is delighted to be working exclusively with one of Edinburgh's visitor attractions who offer history walks and ghost tours.They choose their Storytellers for their enthusiasm and skill - and never ask them to read from a script. Each one brings their own energy to the story, whether they're telling you about Adam Smith, the father of economics -...
-
Visitor Experience Assistant
6 days ago
Edinburgh, United Kingdom National Museum Of Scotland Full time**Visitor Experience Assistant - Part time | 35 hours** **Salary**: £21,937 (Pro rata) (£11.36 per hour) **Hours**: 35 hours per week | Five days across Seven **Location**: Edinburgh (Chambers Street) National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world! We are looking...
-
Visitor Experience Assistant
2 weeks ago
Edinburgh, United Kingdom National Museums Scotland Full time**Visitor Experience Assistant - Part** time | 17.5 **hours** **Salary**: £21,937 **Pro rata** (£11.36 per hour) **Hours**: 17.5 hours per week | five days across Seven **Location**: Edinburgh (Chambers Street) National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world. We are...
-
Visitor Experience Team Leader
6 days ago
Edinburgh, United Kingdom Lost Shore Surf Resort Full time**Join Our Wave: Visitor Experience Team Leader** **About Us**:Lost Shore** is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, arriving next to Europe’s largest indoor climbing arena, is putting Scotland on the map for all the right reasons! But it’s the range of other...
-
Visitor Experience Team Member
6 days ago
Edinburgh, United Kingdom Lost Shore Surf Resort Full time**Join Our Team: Visitor Experience Team Member at Lost Shore Surf Resort** **About Us: Lost Shore** is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest wave pool in Europe, arriving next to Europe’s largest indoor climbing arena, is going to put Scotland on the map for all the right reasons! But...
-
Visitor Experience Guide
2 weeks ago
Edinburgh, United Kingdom Dynamic Earth Full time**About Dynamic Earth** Dynamic Earth is the UK’s leading earth science engagement charity, with a mission to empower people with an understanding and empathy for the Earth and its future. We do this by providing compelling engagement at our world-class Science Centre and Planetarium in Edinburgh, as well as through our learning and engagement programmes...
-
Visitor Experience Team Member
1 week ago
Edinburgh, United Kingdom Lost Shore Surf Resort Full time**Join Our Team: Visitor Experience Team Member at Lost Shore Surf Resort** **Full Time - 40 hours per week, 5 days over 7** **Part Time - 30 hours per week, 2.30pm to 8.30pm, 5 days over 7** **About Us: Lost Shore** is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest wave pool in Europe, arriving...
-
Visitor Experience Team Leader
6 days ago
Edinburgh, United Kingdom National Museums Scotland Full time**Visitor Experience Team Leader | Full Time | 35 hours | Fixed Term** **Salary**: £28,332 - £30,419 **Hours**: 35 hours per week | Five days across Seven **Location**: Edinburgh (Chambers Street) **Duration**:Contract until end of August 2025 National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most...
-
Full-time Visitor Assistant
42 minutes ago
Edinburgh, United Kingdom The Scotch Whisky Experience Full timeWE ARE LOOKING FOR A DYNAMIC STORYTELLER PASSIONATE ABOUT CREATING MEMORIES We exist to help the world fall in love with Scotch whisky. We inspire, enthuse, educate and impassion our visitors about Scotch whisky in everything we do. Located at the top of Edinburgh’s historic Royal Mile, we embody the renowned Scottish hospitality and ensure everyone...
-
Visitor Experience Team Leader
6 days ago
Edinburgh, United Kingdom National Museums Scotland Full time**Visitor Experience Team Leader | Full time | 35 hours | Fixed Term** **Salary**: £28,332 - £30,419 (pro rata) **Hours**: 35 hours per week | Five days across Seven **Contracy**: Fixed Term 6 Months **Location**: Edinburgh (Chambers Street) National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse...
Visitor Experience Manager
2 weeks ago
Visitor Experience ManagerFind out more about this role by reading the information below, then apply to be considered.Get AI-powered advice on this job and more exclusive features.The Visitor Experience Manager's role is to provide the Firm with professional, efficient, and cost-effective reception and visitor services.Responsible for managing the provision of reception and associated services and ensuring the development and progression of the team members, for which they are responsible.ResponsibilitiesManage Team Operations, Recruitment and Performance Development. Set objectives, oversee daily reception operations, assess employee performance, identify training needs, recognise staff potential, and conduct 1‑1 check‑ins.Hold regular team meetings to communicate targets and standards.Prepare or present information to senior management detailing team performance, activity and plans when required.Develop and evolve client services, recommending and implementing regular adjustments.Provide final sign‑off for any catering, hospitality or event requests.Act as a positive ambassador for the business and promote Baillie Gifford’s shared beliefs.Use client insights and feedback to identify opportunities to improve service and visitor experience.Be the voice of our clients, owning the client journey to improve the visitor experience, feedback mechanisms and team performance.Streamline team processes and service delivery through technical systems and system enhancements.Act as a liaison point for the Visitor Experience area, participating in morning briefings and rotating as a ‘Duty Manager’.Your Knowledge and ExperiencePrevious experience managing reception/front‑of‑house services in a corporate environment or a 4/5‑star hotel (essential).Demonstrate adapting and improving ways of working through business understanding and insight analysis.Previous experience in a people‑management role (essential).Working knowledge of eptura, condeco or other room‑booking systems (preferred).The Type of Candidate that We’re Looking ForWe are looking for a Visitor Experience Manager who can inspire and motivate their team, retain a hands‑on approach to operations, and deliver the highest standards of customer service. A natural leader and communicator, you inspire and develop teams through strong, trust‑based relationships and passion for exceptional guest experiences and continuous improvement.Critical Skills (not limited to)Nurture relationshipsEnabling othersClosing DateOctober 31, 2025At Baillie Gifford we are committed to fostering an inclusive and respectful culture in which each of our colleagues can thrive and develop. xpwpeyx We believe that our clients are best served by a diverse workforce with the experiences, ideas and perspectives that this brings.#J-18808-Ljbffr
