Client Services Executive

**About the Job**

Role: Client Services Executive

Contract type: FTC until July 2026

Hybrid Role: 2/3 days in office/WFH

Training: This will be full time in the office for the first 4-6 weeks of employment

Office location: 1 Valley Rd, Birkenhead CH41 7ED

**Who We Are**

Welcome to Love2shop We’re a vibrant company that helps people celebrate life’s special moments at home, work, play, and anywhere else. How do we do it? By offering a fantastic range of gift cards and vouchers that open the door to hundreds of top high street brands and retailers.

We’re big in both consumer and business markets, with over 60% of the UK recognizing our brand. That’s a lot of people loving what we do

With 55+ years under our belt, we know our stuff. But we’re not just about the past—we’re forward-thinking and progressive. We recently joined the PayPoint family, and we’ve got some exciting developments on the horizon.

As a disability-confident committed company, we’re all about championing equality. We welcome everyone—regardless of disability, age, race, religion, gender identity, or sexual orientation. Everyone gets a shot at success here at Love2shop.

**Join Us**

We’re on the lookout for a **Client Services Executive**to join us at Love2shop. This role is the perfect fit for someone looking to kick start their career within an exciting, ever changing company. We need someone who has the ability to wow corporate clients, with a 5* service, while teaming up with the Business Service team (who are good fun) to work towards hitting KPI's.

**Main Responsibilities**
- Participate actively in Business Services Team training and development programs
- Stay sharp with new processes and procedures set by the Head of Business Services
- Strive for service excellence by hitting objectives outlined by leadership
- Adapt to and support changes initiated by the Business Support Manager
- Foster strong collaborations with key teams like Account Managers, Sales, HSV Dispatch, Engage Team, Corporate Accounts, and Card Services
- Establish and promote respect and highlight the importance of professionalism in the workplace

**Essentials skills required**
- You’re an excellent communicator, able to articulate your ideas clearly and adapt to your audience whether it’s colleagues, clients, or leadership
- Focused and task-oriented, you know how to prioritise, tackle challenges head-on to get things done
- Excellent organisational skills, you can juggle multiple responsibilities, keep things running smoothly
- Strong collaborater with your team, bringing positive energy to every project and someone your team can depend on
- Exceptional time management skills, you know how to balance your workload, meet deadlines, and handle pressure like a pro
- Strong people skills, people feel comfortable coming to you because you’re approachable and understanding
- You are tech savvy, with good knowledge of MS office and attention to detail for creating polished documents
- Natural problem-solving skills, to help you think creatively and come up with effective solutions
- You have the ability to stay calm, in a fast paced environment

**Desirable but not essential**
- Some knowledge of Excel would be a positive
- Proven experience in Business Support or relevant role

**Benefits if you decide to join us**
- 25 days’ holiday + bank holidays
- Company pension scheme
- Fabulous kitchen space with free tea, coffee and snacks
- Family-friendly leave
- Community volunteering policy
- Regular company-wide social events

Pay: Up to £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Birkenhead CH41

Application deadline: 17/02/2025