Customer Experience Researcher

Portfolio T is the Venture Studio for a global technology and digital company currently operating in stealth mode. But we’re unlike any venture studio you’ve experienced before.

We work on disruptive, sustainable solutions that touch every aspect of life — energy and water, education, health, food, nature, renewable energy, tourism, media, financial services, mobility, and more.

We’re also helping to create the world’s first ecosystem of cognitive technologies, including unrivaled connectivity, computing capability, AI, and robotics that will enhance lives and protect our planet.

The Role

You will enable client teams to learn deeply about their potential customers, uncover pain, and vet early solution ideas. This is referred to as customer development rather than user research because the purpose of the work is to develop a pipeline of potential customers to pilot the team’s solutions with.

The typical research process involves open-ended interviews, storyboards, and prototypes, as well as custom research to validate/ invalidate hypotheses and better understand risks. This includes:

- Working with client teams to leverage the user research process
- Coaching teams on tactics and best practices for conducting effective customer development research.
- Developing research and testing strategies and logistics for entrepreneurial teams by assisting in the creation of interviewee recruitment strategies and tactics, interview scripts, storyboards, and prototypes.
- Working with Senior Researchers to devise custom research strategies.
- Leading research synthesis and translating observations into findings.
- Partnering with designers on the creation of testing stimuli in various degrees of fidelity.
- Providing thought leadership on companies' research methodologies such as piloting new tactics, where appropriate, for incorporation into the companies user research toolkit.
- Jumping in and helping out colleagues on other teams, as necessary

Characteristics

As business co-founders with our clients, we are neither like a consulting firm nor like working at an in-house company. To be successful, we have found the following characteristics to be beneficial:

- Interest in a wide variety of global business topics
- Comfort within a fast-paced, collaborative environment with client teams who may be initially
- uncomfortable with ambiguity
- Desire to mentor others (including non-researchers) along with the means and patience to do so
- Ability to pivot, when necessary
- Adept at delivering high-quality research outcomes with time and budget constraints
- Supportive of colleagues when they need a hand to keep projects running smoothly
- Politically savvy when working with clients
- Skilled at knowing when to lead versus when to collaborate
- A curious mind and the ability to make connections between diverse fields and industries
- Willingness to wear different hats and learn/deploy new skills in an entrepreneurial
- environment requires.

**Qualifications**:

- 5+ years of relevant work experience

A mix of the following:

- Experience in recruiting customers for interviews with a strong ability to deliver interviewees into the schedule, including willingness to approach via multiple channels, including phone
- Comfort within a fast-paced, collaborative environment with client teams who are often
- initially uncomfortable with ambiguity.
- Comfort learning and working within the current company experience Research process.
- Ability to work effectively with all levels of organizations.
- Willing to be flexible and work when the work is needed, sometimes at odd hours (there are
- lots of peaks and valleys during an incubation).

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus scheme
- Performance bonus

**Benefits**:

- Cycle to work scheme
- Life insurance
- Private medical insurance
- Wellness programmes
- Work from home

Schedule:

- 8 hour shift