User Experience Researcher

1 week ago

London, United Kingdom NatWest Group Full time

Innovation and Digital Design & Delivery, Customer

User Experience Researcher
- London, United Kingdom- Permanent- Full Time#R-00235386

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
- This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job description

Join us as a User Experience Researcher
- Join an open and collaborative environment, where you’ll be helping to develop a programme of research for product-related human-centred design (HCD) challenges
- You work closely with other members of the product team to deliver consistent, efficient, and enjoyable experiences
- This is a great opportunity to develop your knowledge and skills while making a real difference for our customers

What you'll do

As a User Experience Researcher, you’ll be defining and conducting investigations into customer experiences for our current and prospective products. These will be delivered across multiple platforms, such as desktop, web, mobile and tablet devices and for both browser-based experiences and native apps.

Working with product owners, UX designers, visual designers, and other stakeholders, you’ll be using a variety of techniques and tools to elicit the insight necessary to make informed and HCD decisions.

Additionally, you’ll be:

- Helping to develop high level storyboards and journey mapping that communicate the goals, motives, and means by which groups of customers use, or will use, a given product
- Providing HCD recommendations based on research insight or recognised principles in psychology or ergonomics, supporting the design of solutions
- Using multiple research techniques and providing the design team with multiple sources to understand and empathise with customer or user needs
- Acting as a champion of HCD by recommending the best possible UX research practice, principles and processes

The skills you'll need

You’ll need to have experience of supporting HCD processes and using both qualitative and quantitative mixed methods research techniques to address design challenges for new and existing products or services. We’ll expect you to have the ability to use UX design research tools such as User Zoom and Figjam. You’ll also be creative in your problem solving and be able to work well as part of an Agile team environment.

We’ll also be looking for:

- Experience in independently planning, running and delivering individual research studies and an overall research programme in a complex, commercial environment
- Knowledge of research techniques, moderated and unmoderated useability testing, depth interviews, ethnographic observation, survey design and co-creation workshops
- Experience of different research approaches across the product lifecycle - inc. Discovery, Generative, Formative and Evaluative research to generate relevant insight
- Experience in working in multi-disciplinary teams with UX, Visual and Service Designers and collaborating with other disciplines such as Product and Tech
- Excellent communication and collaboration skills across all levels with an ability to champion design thinking and influence key stakeholders

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