Current jobs related to Technical Administrator - Chippenham - NEC Software Solutions
-
Technical Administrator
2 weeks ago
Chippenham, United Kingdom BMR Solutions Ltd Full timeTechnical Administrator (Manufacturing) Chippenham £13.00 Per Hour + Holidays + Pension Monday to Friday 07.30-15.30 The role would suit administrators with experience working on bespoke projects within a technical team, ideally within a manufacturing or engineering environment. Applicants will have proven experience managing project processes, making...
-
Technical Adminstrator/assistant
5 days ago
Chippenham, United Kingdom The Fine Cheese Company Full time**Who are we?** The Fine Cheese Co. is specialist in Artisan Cheese and accompanying foods. **An opportunity has arisen for an experienced administrator to join an established technical team in our head office - based out of Dyrham** - You will assist the Technical Manager with organising relevant information on areas including supplier approval paperwork,...
-
Technical Consultant
2 weeks ago
Chippenham, United Kingdom Mintivo Ltd Full time**Position**: The position of Technical Consultant will be welcomed into a positive team environment, based from our head office in Chippenham, Wiltshire with flexible working from home available. You will be an experienced Technical Consultant with a methodical approach to problem-solving who has an enthusiastic “can do” attitude. You have ambition...
-
Engineering Administrator
1 day ago
Chippenham, United Kingdom BMR Solutions Ltd Full timeEngineering Administrator Chippenham Circa £15.00 Per Hour + Holidays + Pension + Company Benefits Ongoing Long-Term Contract Monday to Friday The role would suit applicants with experience working on bespoke projects within a technical team, in a manufacturing or engineering environment. Applicants will have a proven track record of analysing...
-
Project Administrator
1 week ago
Chippenham, United Kingdom Siemens Full timeSiemens Rail Infrastructure (SRI) is a multinational leader in providing state-of-the-art software based Signalling, communication and control systems that enable the operation of trains in mainline and mass transit systems across the world. Reporting to the Project Manager, the Project Administrator will provide full administrative support to the Project...
-
Technical Support Manager
2 weeks ago
Chippenham, United Kingdom Cyber Security training courses Full timeRecruiter: Krystle JamesCareer Grade: DInternal Closing Date: 04/12/25 Position Overview Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance. An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security...
-
Technical Infrastructure Architect
1 week ago
Chippenham, Wiltshire, United Kingdom Xibis Ltd Full time £80,000 - £120,000 per yearCreate your profile | Sign inActivate career alertsFind similar career opportunitiesTechnical Infrastructure Architect (DV Security Clearance)Category: ArchitectureMain location: United Kingdom, England - South West, ChippenhamPosition ID: J Employment Type: Full TimeCGI UK Careers – Your mission found hereBy playing this video you consent to...
-
Technical Support Manager
7 days ago
Chippenham, United Kingdom BT Security Full timeRecruiter: Krystle James Hiring Manager: Ian Devenish Career Grade: D Internal Closing Date: 20/11/25 #BTSEC25 Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/... ). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in...
-
IT Technical Specialist
2 weeks ago
Chippenham SN, United Kingdom 5f61f30c-4188-4987-b819-36b9ddccff1f Full time £24,000 - £25,000 per yearJob Profile:IT Technical Specialist - ChippenhamPart of LSL Property Services plc, PRIMIS Mortgage Network are the largest dedicated Mortgage and Protection Network in the UK and operate within the Financial Service sector. Based within our Chippenham offices (and Home), we are looking to recruit an IT Technical Specialist to join our large IT team.The role...
-
Systems Administrator
1 week ago
Chippenham, United Kingdom Furniturebox UK Full time**Company description** - An exciting opportunity to join one of the Sunday Times' 100 Fastest Growing Businesses with a supportive and encouraging team culture. Furniturebox is a fast-growing online furniture business dedicated to beautiful, quality, and affordable products backed with exceptional customer service. Offering free next day delivery up until...
Technical Administrator
2 weeks ago
Company Description
Come join us and make a difference in the world
**Job Description**:
**Purpose of the Role**
Working as part of the Radio support team the job holder will provide technical administrative support on radio service contracts as required. The role holder will support service call resolution and update incidents from customers, they will have the ability to question end users and evaluate issues effectively and be required to assist in fault resolution on radio service support contracts. The TA will be expected to be self-sufficient and able to work on their own initiative, they will be required to be articulate and able to communicate with customers at all levels. The role is largely reactive and will involve working with their peers to plan and schedule tasks across the RSS team in an efficient manner.
**Key Duties & Responsibilities**
In addition to normal TA duties the primary focus of the roles is to support the radio team in the effective response to requests for Service, Incident and Change management activities. There will be liaison and communication with customer representatives to assist in the resolution of service-related issues and inter-action with other supporting teams. Accurate and effective completion of service-related documentation to ensure there is an accurate record of service-related activities.
- Monitoring Incidents assigned to the RSS team and assisting with management to resolution.
- Ensuring accurate incident status and investigation information is recorded by TA’s/Engineers on a regular basis.
- Supporting delivery of customer Sales orders and queries within Service Requests and tracking fulfilment and delivery.
- Supporting RSS escalations for Incident resolution to radio engineers, Technical Architect, LSDM and RSS management.
- Demonstrate the ability to understand support issues highlighted by the customer and provide assistance in resolving their concerns.
- Supporting the investigation and analysis of underlying causes of Incidents to assist in delivery of Problem Management.
- Providing assistance with input for assessment to a Change raised by the RSS team in relation to requests for work and purchase orders.
- Raise and manage Standard and Emergency changes in line with the appropriate Change Process for RSS contracts.
- Supporting the implementation of Changes as planned and agreed for approved RFC’s as authorised in line with the appropriate Change Process for RSS contracts.
- Liaising with Configuration Management to ensure that, where necessary, the correct asset information is being updated via Incidents and Changes on customer Configuration Management Database (CMDB).
- Supporting Configuration Management tasks to rectify incorrect information held about a Configuration Item or asset related to its change of status.
- NB: The above is not intended to be an exclusive or exhaustive list of all assigned duties, responsibilities or aspects of the job described. The post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post._
**Qualifications**:
The essential qualifications and skills are;
- Minimun qualification of GCSE Level Pass in English & Maths.
- Excellent written and verbal communication skills
- Experience of working within a support team environment.
Desireable qualifications and skills are;
- Experience of working within an Incident Service or Support desk environment
- Understanding of ITIL V3/V4 certification.
- Knowledge of helpdesk operations to include experience of customer service
- An awareness of ICT service desk operations and advising customers of equipment faults.
- IT Service Management and Support experience.
- Understanding of mobile communications technology i.e. Tetra Radio, GSM, Wi-Fi, 4G/5G.
- Awareness of Information Security Management
- Valid UK Driving license.
Additional Information
We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions, you are provided with the following:
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
- A Group Pension Plan
- A selection of flexible benefits to suit your individual needs
**OTHER INFORMATION**
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
**Who We Are**:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treat
