Business Support Officer

7 days ago

Huddersfield, United Kingdom Kirklees Council Full time

**We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.**

**Organisation**
- Kirklees
- **Directorate**
- Adults & Health
- **Service Area**
- Strategic Commissioning, Partnerships and Provider Services
- **Hours**
- 37
- **Number of Jobs**
- 1
- **Location(s)**
- Red Doles Lane, Huddersfield, HD2 1YF
- **Position type**
- Permanent
- **Grade**
- Grade 5
- **Salary**

£25,583- £25,989

**The Team**

The Short Term & Urgent Support Team (STUST) support residents of Kirklees by delivering re-enablement packages of care and support to the residents of Kirklees. The goal is to help people get back on their feet after illness or injury.

We are looking for a Business Support Officer to join us. This is a fast-paced, high-pressure role, but for a motivated and committed individual helping vulnerable members of our community to live longer in their own homes makes this a rewarding job.

**The Role**

Customer service skills, especially telephony skills, are key to this role as you will liaise with service users, their families, professionals, GPs, and partner organisations.

You will need great team working skills as you will need to work flexibly with your team to provide a consistent support service to service users as well as providing administrative support to the STUST and Mobile Response Teams.

**Administrative tasks include**:

- Specialist administration support
- Setting up service users records
- Data processing
- Submit mileage and additional hours claims for the Support Workers that work with service users
- Ordering critical stock, such as PPE
- Responding to queries from service users, families, staff and other services and agencies.

**Other role requirements**:

- Ability to follow service policies and procedures as you will be working with confidential and sensitive information;
- You will be given support and guidance from the BSO team and managers, but you should be able to work independently, prioritise tasks appropriately and manage you own workload;
- Motivation and a willingness to learn will also be important for this role as you will need to learn how to use service-specific IT systems;
- Experience of Microsoft Office (Word, Excel and Access);
- You should be able to demonstrate business and administration skills to NVQ 2 level and have a level of literacy to be able to produce routine documentation.

**For a full list of the role requirements please see the attached Job Profile and Focus Sheet which is tailored to this role.**

**Dale Earnshaw**is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.**
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.

**Closing date**

26 October 2025, 11:55 PM

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